Hello, i'm having a problem while sending push notifications. I get the error "Failed to identify developer account, please check your ID and password".
When I check the mobile application and run the Test Connection method, it works properly, so I guess it's well configured. What am I missing? I created the Mobile App, added the information and loaded the project JSON, is there anything more I should do?
Thank you in advance
Normally if the configuration of the Server Key or certificate is incorrect should fail inside Campaign.
For Android, if the Server Key in the Project Key Field is wrong or blank , the connection will fail when testing. The Server Key is mandatory to authenticate push notification requests, and if it is not valid Adobe Campaign can't communicate with Firebase Cloud Messaging.
For IOS: If the APNS certificate or password is not correct or the certificate has expired, the Test Connection will also fail. The test connection checks the validity of the APNS certificate and ensures that Adobe Campaign can communicate with Apple's push notification services.
Double check your credentials and secure they are correctly written inside Adobe Campaign.
Regards,
Celia
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