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Use email open , email click events in audiences

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Level 10

Is it possible? I thought its not but maybe something has changed 

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Correct answer by
Community Advisor

@Michael_Soprano Indeed, it is possible to utilize the email open and click events during the configuration of the audience rules. The modification is that the type of audience supported is the batch audience when establishing the message feedback and interactions datasets.

Screenshot 2025-09-11 at 8.45.26 AM.pngScreenshot 2025-09-11 at 8.45.46 AM.png

Thanks, Sathees

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4 Replies

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Correct answer by
Community Advisor

@Michael_Soprano Indeed, it is possible to utilize the email open and click events during the configuration of the audience rules. The modification is that the type of audience supported is the batch audience when establishing the message feedback and interactions datasets.

Screenshot 2025-09-11 at 8.45.26 AM.pngScreenshot 2025-09-11 at 8.45.46 AM.png

Thanks, Sathees

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Level 10

Can I merge this with specific ID of campaign which the email was clicked?

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Level 2

Hi, did you get any solution to this question? - have the same inquiry  🙂

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Community Advisor

@LuisCardenas @Michael_Soprano Sorry, I missed this earlier. Yes, you will be able to join the specific ID of the campaign to the message that the user has clicked.

You have a campaign id, messageExecutionID, and interaction type = click should help to identify which message the user clicked.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/data-management/datasets/datasets...

Screenshot 2025-11-05 at 5.18.22 PM.png

https://experienceleague.adobe.com/tools/ajo-schemas/schema-dictionary.html?lang=en (look for email tracking experience event schema)

Thanks, Sathees