Records automatically removed from subscription list

[Saurabh_G]

Hi Experts,

I have created unsubscription list. Used that list in landing page and used that landing page in email.

On last thrusday i ran journey and targeted 6 profiles. All 6 profiles received email and all clicked on unsubscription link and there records got stored in unsubscription list.

Now when i came back on last Monday all records are removed and count was 0.

Kindly let me know where records went. Where i can checkor search those records.

Thanks,

Saurabh

[SatheeskannaK · Accepted solution]

Hi @Saurabh_G,

Can you take a look at this documentation,

https://experienceleague.adobe.com/docs/journey-optimizer/using/landing-pages/lp-use-cases.html?lang...

Typically opt-out records will go to AJO Consent Service Dataset and you may want to look at the merge policy to see if it's included.