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Question on Suppression list in AJO

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Community Advisor

Hello,

 

I have a question about the suppression list feature in AJO. As far as I comprehend, this feature allows us to add users whom we do not wish to contact. I included my personal email address in this list and scheduled a campaign to send me an email. However, I am still receiving emails from AJO, and I am uncertain whether this functionality is functioning correctly.

 

Thanks,

Arpan

1 Accepted Solution

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Correct answer by
Employee

Kindly refer to the below note in the documentation https://experienceleague.adobe.com/docs/journey-optimizer/using/configuration/monitor-reputation/man... where it states, it can take upto 60 minutes for the changes to take effect.

 

dugganab_1-1705065273957.png

 

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1 Reply

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Correct answer by
Employee

Kindly refer to the below note in the documentation https://experienceleague.adobe.com/docs/journey-optimizer/using/configuration/monitor-reputation/man... where it states, it can take upto 60 minutes for the changes to take effect.

 

dugganab_1-1705065273957.png