Adobe Journey Optimizer

Silvio6 · 4/10/25

Hi!

Client created an email transactional-type campaign, and during configuration, if "Create New Profile" is not selected, the system throws an error saying the profile doesn’t exist if the profile does not exists in AEP/AJO.

Questions:

. Is it possible to send emails without having a profile created and not clicking on "Create New Profile"?

. If not, we need the ability to mask or hash the email address for specific use cases where the email is considered sensitive or secure.

Currently, in Adobe Campaign Standard, transactional events of this type only send the email to the provided address without creating a profile. We need to replicate this same behavior in AJO.

Thanks

DavidKangni · 4/10/25

@Silvio6

Is it possible to send emails without having a profile created and not clicking on "Create New Profile"?

[David]Yes, it's possible. There is a feature to by-pass the profile creation but I believe it's a Limited Availability. You may need to reach out to Adobe CSM

. If not, we need the ability to mask or hash the email address for specific use cases where the email is considered sensitive or secure.

[David]: it's also an option but keep in mind that to send the email, the address needs to also be part of the payload and not hashed.

You still can use the create profile option as it's creating an Unknown profiles under the AJO Interactive Messaging Profile Dataset. This dataset has a 30 days expiration if not reuse (Please confirm with Adobe Engineering or Adobe Support)

Thanks,

David

David Kangni

View solution in original post

DavidKangni · 4/10/25

@Silvio6

Is it possible to send emails without having a profile created and not clicking on "Create New Profile"?

[David]Yes, it's possible. There is a feature to by-pass the profile creation but I believe it's a Limited Availability. You may need to reach out to Adobe CSM

. If not, we need the ability to mask or hash the email address for specific use cases where the email is considered sensitive or secure.

[David]: it's also an option but keep in mind that to send the email, the address needs to also be part of the payload and not hashed.

You still can use the create profile option as it's creating an Unknown profiles under the AJO Interactive Messaging Profile Dataset. This dataset has a 30 days expiration if not reuse (Please confirm with Adobe Engineering or Adobe Support)

Thanks,

David

David Kangni

Silvio6 · 4/15/25

Thanks David. This feature must be enabled or just following those steps is enough? None from support side can give me an answer regarding that Limited Feature. Does it have an specific name?

nnakirikanti · 4/17/25

Hello @DavidKangni just curious where did you got LA announcement details?

DavidKangni · 4/18/25

@nnakirikanti on a implementation I did. The client migrated from ACC to AJO and had Message Center. So he asked for an equivalent. I can't confirm if it was an exception, but I

@Silvio6 you need to reach out to your CSM.

David Kangni