Expand my Community achievements bar.

Join us on September 25th for a must-attend webinar featuring Adobe Experience Maker winner Anish Raul. Discover how leading enterprises are adopting AI into their workflows securely, responsibly, and at scale.

Problems with mirror pages created within a email fragment

Avatar

Level 4

It seems to us that mirror pages is not working when the link is created inside a email fragment, and then used in an email. When you break the inheritage of the fragment it will work, but it you have created a fragment you dont need to change the content in, and it stays "unbroken" the mirror page dont work.

Ttpical use case: "read this mail in a browser" Puting this into a fragment wont work.

5 Replies

Avatar

Community Advisor

@Selliers I see that it's working for both without breaking and with breaking the inheritance. These are the steps followed,

Approach1:

  • setup a visual fragment with a mirror page and publish the fragment.
  • Created email template with fragment just published and saved the template.
  • Setup a simple journey used the saved email template.
  • Mirror page link is working as expected.

Approach2:

  • setup a visual fragment with a mirror page and publish the fragment.
  • Created email template with fragment just published and broke the inheritance to make changes.
  • Setup a simple journey using the saved email template.
  • Mirror page link is working as expected.
Thanks, Sathees

Avatar

Level 4

In our case this it not working - I have done the same tests. When I have a pre designed fragment, with a mirror link inside it, used in an email without breaking the in heritage, the link does not work. By just breaking the heritage it start to work, with no other changes. 

Ore this is not 100% true. It is true when we have no logic conected to the mirror page text. But we use a set av variables to control what language to display that URL text in. And when breaking the fragment this settings is gone, and the link dosent work. That is understandeble. But why it is not working before, when the settings for the languse is done, by using IF/else statments for the text, we dont understand. 

Avatar

Community Advisor

@Selliers Can you share the if/else statements for the language to understand the issue?

Thanks, Sathees

Avatar

Level 4

I have now tried put the morror link outside the statements, just to check the link it self. And the link still dont work in a fragment that is not broken. The exact same link works when the fragment is broken. To me it seems that the problems is in the status of a fragment. Broken or not. And how the link is created. By coding it in by HTML or using the interface. I now have a support ticket, so it will be interesting to hear what comes out of that.

Avatar

Level 4

We have now found some interessting findings regarding this Mirror Page problem. For some strange reason the rendered URL to a Mirror Page is created differently. See this example:

https://data.nordea-test.cjmadobe.com/ee/v1/ ..................

https://data.nordea-test.cjmadobe.com/v1/ ...................

The URL structure in the first one will work, the second one wont. The only difference is the /ee/ in the URL structure. Whay does one test create the link with the /ee in the URL, and another without. That answer would probably solve the problem. We have not bee able to find the reason why/why not the /ee is in the link or not.