Output specific array details for personalization/output

[marliehouston]

Hi,

We are building a journey where we need to target people based off a specific plan they have stored across an array. They can have multiple plans of multiple different types, so their position isn't known and it can vary based off profile.

If we build an audience to qualify someone based off a specific plan and plan criteria, when it comes to outputting in a custom action or using personalization and we have to use plan details for personalization, how do we make sure the dynamic content is reflecting the details from the specific plan that qualified them for the journey/campaign to begin with? we can't just insert a field for plan # because it can display the incorrect plan on their profile, not the one we are trying to target.

what would be the steps to take to pinpoint this plan in the easiest/user friendly way possible? With a tool that's going to be heavily used by marketers, we want to avoid using advanced expressions across hundreds of campaigns. 

[DavidKangni · Accepted solution]

Hi @marliehouston 

You can take a look at this use case. I think it's similar to your case as a profile has multiple plans and you want to display the correct details.

You have another approach but I will require some architecture as It will need to create a table to support your personalization.

Thanks,

David