Expand my Community achievements bar.

Join us on September 25th for a must-attend webinar featuring Adobe Experience Maker winner Anish Raul. Discover how leading enterprises are adopting AI into their workflows securely, responsibly, and at scale.

Opt-out management for multi-brands

Avatar

Level 1

How do we manage opt-out using AJO (not external opt-out) when there are multiple brands ? The one-click optout or optout using landing page automatically updates the global opt-out - consents.marketing.email.val which will opts out the user from all communication(irrespective of brands). How can we override this to optout out of specific brands ?

Topics

Topics help categorize Community content and increase your ability to discover relevant content.

2 Replies

Avatar

Community Advisor

@DN1191 You have two options,

  • Use the dynamic subdomains option when setting up the email configuration.

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/channels/email/configure-email/su...

  • Setup a separate channel configuration for each brand.
Thanks, Sathees

Avatar

Level 1

Thank you @SatheeskannaK  for the response. I am still a bit confused. My question was regarding Unsubscription and with the dynamic subdomain/separate channel surfaces for each brand do you mean that the Unsubscribe/Opt-out will be captured separately for each brand ? I know the unsubscribe URL for each brand will be based on the respective subdomain, but could you please confirm whether the opt-out/consent data will also be captured separately in the unified profile ?