Hello Team,
I have created Email offers and want to display results based on Offer Priority. I have created Gender rules for different offers, while testing when I trigger event based on different Genders I get the same results.
For Example, In test mode, when I am testing a record with one email id with attribute value for Gender as Male and trigger event I get the correct result but when I change the gender to female and trigger the event with same email id I still see the Gender Male Banner in my Email copy.
May I know, what is the trick here and how to fix this.
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The issue has been resolved, and I have gathered the following key insights:
1. Decision: Determines which offer will be selected for placement based on specific evaluation criteria.
2. Offer: Determines to whom the placement should be presented.
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Can you share how your offer rules / eligibility / decision is setup ?
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I have created two rules based on Gender(Male and Female), Following is the screenshot of Gender Male scenario
In decion rules, The eligibility criteria selected is as follows:
Capping has not been added while configuring offers so that offer could display everytime
the challenge here is I am getting the same personalized offer while testing with different genders
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Hi @mustufam5967803 - In your decision, i can't see any relation between the rules you created for different Gender. Did you added the rule directly in the offer?
Thanks,
Arpan
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Hi @mustufam5967803,
Were you able to resolve this query on your own or do you still need help here? Do let us know.
Thanks!
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The issue has been resolved, and I have gathered the following key insights:
1. Decision: Determines which offer will be selected for placement based on specific evaluation criteria.
2. Offer: Determines to whom the placement should be presented.
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Replies
Total Likes
Thanks for sharing @mustufam5967803!
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