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Offer Decisiong Test with Event in Journey

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Level 3

Hello Team,
I have created Email offers and want to display results based on Offer Priority. I have created Gender rules for different offers, while testing when I trigger event based on different Genders I get the same results.
For Example, In test mode, when I am testing a record with one email id with attribute value for Gender as Male and trigger event I get the correct result but when I change the gender to female and trigger the event with same email id I still see the Gender Male Banner in my Email copy.
May I know, what is the trick here and how to fix this.

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1 Accepted Solution

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Correct answer by
Level 3

@Sukrity_Wadhwa ,

The issue has been resolved, and I have gathered the following key insights:

1. Decision: Determines which offer will be selected for placement based on specific evaluation criteria.

2. Offer: Determines to whom the placement should be presented.

View solution in original post

6 Replies

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Employee

Can you share how your offer rules / eligibility / decision is setup ?

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Level 3

@dugganab,

I have created two rules based on Gender(Male and Female), Following is the screenshot of Gender Male scenario

mustufam5967803_0-1716187198269.png

 

In decion rules, The eligibility criteria selected is as follows:

mustufam5967803_1-1716187715457.png

Capping has not been added while configuring offers so that offer could display everytime

mustufam5967803_2-1716187816720.png

 

the challenge here is I am getting the same personalized offer while testing with different genders

mustufam5967803_3-1716188118021.png

 

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Community Advisor

Hi @mustufam5967803  - In your decision, i can't see any relation between the rules you created for different Gender. Did you added the rule directly in the offer?

 

Thanks,

Arpan

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Administrator

Hi @mustufam5967803,

Were you able to resolve this query on your own or do you still need help here? Do let us know.

Thanks!



Sukrity Wadhwa

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Correct answer by
Level 3

@Sukrity_Wadhwa ,

The issue has been resolved, and I have gathered the following key insights:

1. Decision: Determines which offer will be selected for placement based on specific evaluation criteria.

2. Offer: Determines to whom the placement should be presented.