Message Logging when sending SMS or Email through Custom Action API call | Community
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rajivkamathacc
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May 20, 2024
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Message Logging when sending SMS or Email through Custom Action API call

  • May 20, 2024
  • 1 reply
  • 807 views

Hi All

 

For some reason, we must use a Custom Action in conjunction with AIO to send an SMS payload to an SMS provider. So, by not using the SMS channel Surface, we miss AJO's OOTB message logging. Are there any AJO API calls that can help us insert those details into the log schemas? If we go the schema update route, what do we need to worry about when making this kind of customization?

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Best answer by SatheeskannaK

@rajivkamathacc Take a look at this documentation on how to write back to journeyevents dataset. If the requirement is to validate that the message has been sent out for a profile or not and that requires a custom process then ingesting the feedback data via the flat file/API into AEP/AJO that uses a setup of experience event schema (profile enabled) to look at the messages received for each profile.

1 reply

SatheeskannaK
Community Advisor
SatheeskannaKCommunity AdvisorAccepted solution
Community Advisor
May 20, 2024

@rajivkamathacc Take a look at this documentation on how to write back to journeyevents dataset. If the requirement is to validate that the message has been sent out for a profile or not and that requires a custom process then ingesting the feedback data via the flat file/API into AEP/AJO that uses a setup of experience event schema (profile enabled) to look at the messages received for each profile.

Thanks, Sathees
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