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Message Logging when sending SMS or Email through Custom Action API call

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Hi All

 

For some reason, we must use a Custom Action in conjunction with AIO to send an SMS payload to an SMS provider. So, by not using the SMS channel Surface, we miss AJO's OOTB message logging. Are there any AJO API calls that can help us insert those details into the log schemas? If we go the schema update route, what do we need to worry about when making this kind of customization?

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Correct answer by
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@rajivkamathacc Take a look at this documentation on how to write back to journeyevents dataset. If the requirement is to validate that the message has been sent out for a profile or not and that requires a custom process then ingesting the feedback data via the flat file/API into AEP/AJO that uses a setup of experience event schema (profile enabled) to look at the messages received for each profile.

Thanks, Sathees

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Correct answer by
Community Advisor

@rajivkamathacc Take a look at this documentation on how to write back to journeyevents dataset. If the requirement is to validate that the message has been sent out for a profile or not and that requires a custom process then ingesting the feedback data via the flat file/API into AEP/AJO that uses a setup of experience event schema (profile enabled) to look at the messages received for each profile.

Thanks, Sathees