How to do a email retry next day if it's stopped due to capping

[HardikJa3]

Hi Team, I have created a test journey for a PoC to test a scenario where email 1 is being sent to a customer but due to capping rules (channel/frequency capping) the email doesn't get sent as for the user the quota of emails for the day is already exhausted.

How can I re send the email again tomorrow ? 

I'll have to create a logic to check whether the profile received the email 1 or not, but how to check that in condition ?

I can't use the action id of the node because the person must have passed through that node even after the capping rule.

Check the image attached for reference.

[HardikJa3]

Hi @DavidKangni , @Mohan_Dugganab , @SatheeskannaK  Can anyone help me with this ?

[SatheeskannaK]

@HardikJa3

When using daily frequency capping, the cap resets at 00:00:00 UTC each day, as the cap is valid until 23:59:59 UTC. From documentation,

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/conflict-prioritization/capping-r...

"Daily - The daily frequency cap is valid for the day until 23:59:59 UTC and resets to 0 at the start of the next day."

Frequency capping is applied during the email delivery preparation phase, and the exclusion reason is recorded on the profile level. To re-attempt sending the email, you can create an audience that excludes profiles with the specific exclusion reason code and retry the send after a day.

For details on exclusion reason codes, refer to the following documentation:
https://experienceleague.adobe.com/en/docs/journey-optimizer/using/reporting/channel-report/exclusio...