How to do a email retry next day if it's stopped due to capping

[HardikJa3]

Hi Team, I have created a test journey for a PoC to test a scenario where email 1 is being sent to a customer but due to capping rules (channel/frequency capping) the email doesn't get sent as for the user the quota of emails for the day is already exhausted.

How can I re send the email again tomorrow ? 

I'll have to create a logic to check whether the profile received the email 1 or not, but how to check that in condition ?

I can't use the action id of the node because the person must have passed through that node even after the capping rule.

Check the image attached for reference.

[HardikJa3]

Hi @DavidKangni , @Mohan_Dugganab , @SatheeskannaK  Can anyone help me with this ?

[SatheeskannaK]

@HardikJa3

When using daily frequency capping, the cap resets at 00:00:00 UTC each day, as the cap is valid until 23:59:59 UTC. From documentation,

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/conflict-prioritization/capping-r...

"Daily - The daily frequency cap is valid for the day until 23:59:59 UTC and resets to 0 at the start of the next day."

Frequency capping is applied during the email delivery preparation phase, and the exclusion reason is recorded on the profile level. To re-attempt sending the email, you can create an audience that excludes profiles with the specific exclusion reason code and retry the send after a day.

For details on exclusion reason codes, refer to the following documentation:
https://experienceleague.adobe.com/en/docs/journey-optimizer/using/reporting/channel-report/exclusio...

[DavidKangni]

@HardikJa3 

the capping for frequency is reset daily and is available at profile level or in the message feedback dataset as the exclusion happens at the message authoring level.

your logic of wait an hour may not work because of the latency and time of evaluation vs send but you need to create a batch audience and extend your wait to a day (instead of an hour)

Thanks,

David