I have a journey, sending an email on an event , if email opened by user, then send second email. Journey holds event, email 1,event reaction- Read, Email-2 .
For example, first email received by user at 10 AM and opened immediately, how quickly Event open reaction is realized in journey and move towards sending second email.
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@nnakirikanti thanks for the reply.
May I know which dataset this info would be loaded via streaming ? is it cjm_email_tracking_experience_event_dataset ? It is been more than a day , I do NOT see tracking info of the specific journey in cjm_email_tracking_experience_event_dataset.
Have you come across issue where tracking info is not reflecting into the dataset in few hours? If yes, what are the steps taken to correct issue
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@Anuhya-Y yes it is "cjm_email_tracking_experience_event_dataset",
Note: Use the datastream, dataflow attached to the stream and verify that things are flowing.
Let me know if this find's the problem of your issue that not been tracked.
@nnakirikanti The info is helpful in debudding the issue further.
• I do see url pattern in email like /ee/v1/open.
• Tried hitting the url to render image pixel , url contains config-id.
• In source data flow , do NOT see any steaming flow created for cjm_email_tracking_experience_event_dataset.
Following with Adobe support on the same issue
@Anuhya-Y let the thread know how did Adobe fixed this issue.
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