Expand my Community achievements bar.

Join Adobe Journey Optimizer product experts for a live Ask Me Anything on October 15th at 8 AM PT about Expanding Your Mobile Reach with RCS & WhatsApp in AJO!
SOLVED

Excluding delivery logs AJO

Avatar

Level 2
Level 2

Hi Team,

 

I need to create a journey where need to exclude audience who have received the communication already. Can someone help on approach please?

 

In ACC we normally take it from broadlog and exclude using exclusion, but not sure of AJO.

 

Regards

A

1 Accepted Solution

Avatar

Correct answer by
Community Advisor

@348, You can find the data attributes under customerjourneymanagement within the event section when you setup audience.

Path: 

XDM ExperienceEvent->  Experience -> Customer Journey Management  -> Message Deliveryfeedback ->  Feedback Status

XDM ExperienceEvent ->  Experience -> Customer Journey Management -> Message Execution ->  Message ID

 

Similar thing was discussed on this community thread to create an audience to pull the profiles from customerjourneymanagement dataset.

Thanks, Sathees

View solution in original post

1 Reply

Avatar

Correct answer by
Community Advisor

@348, You can find the data attributes under customerjourneymanagement within the event section when you setup audience.

Path: 

XDM ExperienceEvent->  Experience -> Customer Journey Management  -> Message Deliveryfeedback ->  Feedback Status

XDM ExperienceEvent ->  Experience -> Customer Journey Management -> Message Execution ->  Message ID

 

Similar thing was discussed on this community thread to create an audience to pull the profiles from customerjourneymanagement dataset.

Thanks, Sathees