Exclude profiles who have been sent an email

[trojan_horse]

We have an urgent ask, so any quick replies will be appreciated. 

We have a journey that starts with segment qualification and has a profile cap. Audience that are in the range of the cap receive an email and the rest exit the journey. 

The journey evaluates on a daily basis and we'd like to understand how to exclude the profiles from receiving an email if they've already received the same email before. 

Thanks!

[shashi_c23]

All AJO Email tracking data stores in the schema 'AJO Email Tracking Experience Event Schema' as a time series record which gives granular data on clicks, hard/soft bounce delivered status etc. etc. and it has email address and journey details as well. 

So if you a create an audience using these event details, these audiences(who received email from this journey) can be excluded from the main audiences built before.

[trojan_horse]

Is there a way to exclude the audience at the journey level instead of the audience level? Our journeys will re-evaluate before the audience qualification gets updated

[ShashiCh · Accepted solution]

You can use inSegment function to exclude/include at journey level using expression editor for condition checks.

[Sukrity_Wadhwa]

Hi @trojan_horse, 

Was the given solution helpful to resolve your query or do you still need more help here? Do let us know.

Thanks!

[dugganab]

@trojan_horse 

you can create a batch segment leveraging the attributes from message feedback event schema and accordingly suppress it, within the journey.

This schema / dataset contains the message delivery logs.

[trojan_horse]

Is there a way to exclude the audience at the journey level instead of the audience level? Our journeys will re-evaluate before the audience qualification gets updated