Custom Wait - 7 days after profile received email

[Silvio6]

Hi I'm trying to create a custom wait which should wait 7 days after the person received the "What's" email and not wait 7 days after the Open reaction.

So In my journey, after the "Open" reaction I want to add that custom wait activity.

Regards.

[Silvio6]

What I mean is, I want the profile to continue the journey 7 days after receiving the email, not 7 days after the open behavior occurs.

[TylerKrause · Accepted solution]

We have implemented a use case similar to this. You can make an audience for that specific action, and then have a different journey using a read audience that triggers daily. 

[Silvio6]

thanks! can you explain better you use case? You've created an audience for "opens" for an specific email id?

[TylerKrause]

We trigger off of sends, not opens, but you should be able to do the same. 

[TylerKrause]

But yes, using a customer audience, I think you should be able to use opens