Hi I'm trying to create a custom wait which should wait 7 days after the person received the "What's" email and not wait 7 days after the Open reaction.
So In my journey, after the "Open" reaction I want to add that custom wait activity.
Regards.
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What I mean is, I want the profile to continue the journey 7 days after receiving the email, not 7 days after the open behavior occurs.
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We have implemented a use case similar to this. You can make an audience for that specific action, and then have a different journey using a read audience that triggers daily.
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thanks! can you explain better you use case? You've created an audience for "opens" for an specific email id?
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We trigger off of sends, not opens, but you should be able to do the same.
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But yes, using a customer audience, I think you should be able to use opens
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