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Can Phone or Email Messages Be Repeated in a Single Journey?

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Level 2

Is it possible to send messages to the same email address or phone number multiple times within the same journey?

Does Adobe Journey Optimizer filter out these duplicates?"

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1 Accepted Solution

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Correct answer by
Level 5

@JohnnyLiao 

 

Yes, AJO filters duplicates - You can set up the cap value to 10, 5, etc. this means you can send the same email multiple emails.

But, use it with caution as you could damage your IP reputation with frequent emails, so depending on use case it can be used with care. 

 

Full link: https://experienceleague.adobe.com/docs/journey-optimizer/using/configuration/frequency-rules.html?l...

 

Thanks

Madhan

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3 Replies

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Community Advisor

@JohnnyLiao, Yes you can send multiple messages. It all depends on the capping rule. Take a look at the documentation below,

https://experienceleague.adobe.com/docs/journey-optimizer/using/configuration/frequency-rules.html?l...

Thanks, Sathees

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Level 2

Based on the information provided, I still couldn't find any relevant data.

If there are three entries in the jounery and two of them have the same email address, how many times will the jounery send emails? Three times or two times? Will someone receive two identical emails?"

Avatar

Correct answer by
Level 5

@JohnnyLiao 

 

Yes, AJO filters duplicates - You can set up the cap value to 10, 5, etc. this means you can send the same email multiple emails.

But, use it with caution as you could damage your IP reputation with frequent emails, so depending on use case it can be used with care. 

 

Full link: https://experienceleague.adobe.com/docs/journey-optimizer/using/configuration/frequency-rules.html?l...

 

Thanks

Madhan