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SOLVED

AJO Campaign throwing error in Review to Activate Page

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Level 3

Hi All,

While trying to create a transactional campaign in adobe journey optimizer, I am getting the below error

 

"The referenced campaign audience type is not allowed for the provisioned channels".

 

I am using

Email as channel and Email as identity for campaign configuration.

 

PFB the screenshot

sankar1_0-1688045017392.png

Could anyone suggest the solution or root cause of this issue?

 

Thanks in advance

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1 Accepted Solution

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Correct answer by
Level 3

Hi @Sukrity_Wadhwa ,

 

We are not facing the issue currently. Might be a temporary issue.

View solution in original post

5 Replies

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Community Advisor

@sankar1, Can you verify channel surface has the email type selected as Transactional that you're using in the transactional campaign?

SatheeskannaK_0-1688045940100.png

 

Thanks, Sathees

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Level 3

Hi @SatheeskannaK ,

 

Yes it is Email.

PFB screenshot for your reference.

 

sankar1_0-1688046165584.png

 

I am able to use the same channel surface for email action in journeys. I am not facing any errors there and email is getting delivered successfully.

But for campaigns, I am getting this error.

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Community Advisor

@sankar1, I can reproduce the issue. In fact, the last time when I was testing it was working. Now it's not. Can you open a support ticket on this issue?

Thanks, Sathees

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Administrator

Hi @sankar1,

Were you able to resolve this query with the help of support? Do let us know your experience and the solution that came out.
Thanks!



Sukrity Wadhwa

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Correct answer by
Level 3

Hi @Sukrity_Wadhwa ,

 

We are not facing the issue currently. Might be a temporary issue.