Can I Insert Personalized Offer Decision in Channels other than Email

[srinivasadevar1]

Hi,
we are exploring how can we use offer decisioning in different channels.

After going through documentation Offer decision can be inserted in email channel, in adobe target, can be consumed in mobile app.
How about adding offer decision in other campaign types like web, inapp message, push notifications, codebased experiences?

Thanks

Srinivas

[SatheeskannaK]

@srinivasadevar1 Sharing some of the documentation you can refer to on how to use offer decision on channels mentioned,

In-app:

https://experienceleague.adobe.com/en/docs/platform-learn/implement-mobile-sdk/experience-cloud/jour...

Web channel:

https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-questions/can-i-insert-personaliz...

Push:

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/decisioning/offer-decisioning/cre...

code based experience:

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/decisioning/experience-decisionin...

[DavidKangni · Accepted solution]

@srinivasadevar1 

Not all channels support offer decisioning in AJO by default. There is a workaround by using personalization syntax but some limitations as some features such as capping (in my case) won't work as expected.

https://experienceleaguecommunities.adobe.com/t5/journey-optimizer-questions/offer-decisioning-via-w...

Thanks,

David 

[Ivan_Mironchuk]

Additional updates to decisioning are forthcoming to better support all AJO channels.