AJO - Web channal error

[ArunLa]

Hi,

I created a sample journey, attached the screen, for "web channal" action am getting errors, not sure what it means.

Web channal config:

I also get below error when i try to "Edit Content", and debugger is active.

Thanks

[Anuhya-Y]

@ArunLa  , it looks like Adobe Experience Cloud Visual Editing Helper browser extension is missing 

check out the prerequisites of web channel

https://experienceleague.adobe.com/en/docs/journey-optimizer/using/channels/web/configure-web-channe... 

[ArunLa]

@Anuhya-Y  The designer works fine now, but still getting same web channel issue, not sure what it means.

[Anuhya-Y]

@ArunLa  have you followed all the prerequisites mentioned in the link, especially Active-On-Edge Merge Policy?

[ArunLa]

Yes, Merge policy has "Active-On-Edge " enabled

I am able to publish Journey, but its not triggered on website.

I get warnings in "Validate Setup" under Assurance, are these warnings reason for why journey not triggered on website ?

I have created another ticket for this issue:

Journey Not Triggered on Website - Adobe Experience League Community - 719942

[Anuhya-Y]

Is website personalization working through the Campaign web channel, and do you see the issue only with the Journey web channel?

[ArunLa]

@Anuhya-Y 

I have not tested campaign, currently working on offer decisiong and journey, both are not triggered.

below are queries raised related to issues am facing.

Offers not Triggered - Adobe Experience League Community - 716485

Re: Journey Not Triggered on Website - Adobe Experience League Community - 719942

Offer Decisioning in localhost - Adobe Experience League Community - 720692

[Anuhya-Y]

 If your goal is to display the right offer from  decision management on a webpage based on user action, use offer Decisioning with the Platform Web SDK .

on Web channel set up and delivery, If you believe you've followed the documentation but are still encountering issues, do reach out to Adobe Support. They can review your sandbox environment, verify configurations according to your use case, and provide further guidance on the next steps.