no data displayed when building the audience after successfully composing schema and ingesting the data to dataset

[chrisyan]

Hi There,

I created the schema with individual class selected and picked the corresponding field groups for first name and last name, city and state etc. Also composed with sign-up date of customers under tenant object. meanwhile, turned up the profile toggle for real time customer profile. moreover, I ingested the data using data source option after correctly mapping the source data to targeted dataset with no errors and after clicking preview the dataset option where I can see my data is correctly populated and showed up.

However, when I navigated to audience menu were selecting segmentation definition to compose it with relative fields I drag and drop to segment builder canvas, then I clicked on view the profile button to see how many of profile is met with the condition which is 0%, even with one simple value, still not anything coming up.

my question is why I am not able to see the profile. what's the step I incorrectly configured?

Thanks a lot.

[Mohan_Dugganab]

Kindly check if you have "view profiles" permission and if the default merge policy is selected. There also must be an estimate to view profiles.

https://experienceleague.adobe.com/en/docs/experience-platform/segmentation/ui/segment-builder#segme...

Also, you can double check by navigating to customer > profiles menu on the left nav and see if you are able to lookup the profile by specifying the namespace and its value.

If this is a batch segment, audience membership would reflect after the daily segmentation run has been completed against the respective profile (in the audience membership tab).

[chrisyan]

I am able to look up TWO profiles I ingested through profile option using namespace I defined however, could not see them up when composing segment definition using first name or last name or even namespace identity not able to retrieve them. this is strange

[Sukrity_Wadhwa]

Hi @Mohan_Dugganab,

Can you please help @chrisyan further with their doubt?

Thanks!