AJO Campaign throwing error in Review to Activate Page

[sankar1]

Hi All,

While trying to create a transactional campaign in adobe journey optimizer, I am getting the below error

"The referenced campaign audience type is not allowed for the provisioned channels".

I am using

Email as channel and Email as identity for campaign configuration.

PFB the screenshot

Could anyone suggest the solution or root cause of this issue?

Thanks in advance

[SatheeskannaK]

@sankar1, Can you verify channel surface has the email type selected as Transactional that you're using in the transactional campaign?

[sankar1]

Hi @SatheeskannaK ,

Yes it is Email.

PFB screenshot for your reference.

I am able to use the same channel surface for email action in journeys. I am not facing any errors there and email is getting delivered successfully.

But for campaigns, I am getting this error.

[SatheeskannaK]

@sankar1, I can reproduce the issue. In fact, the last time when I was testing it was working. Now it's not. Can you open a support ticket on this issue?

[Sukrity_Wadhwa]

Hi @sankar1,

Were you able to resolve this query with the help of support? Do let us know your experience and the solution that came out.
Thanks!

[sankar1 · Accepted solution]

Hi @Sukrity_Wadhwa ,

We are not facing the issue currently. Might be a temporary issue.