Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

Use CRS when no unique id is present in Client CRM

Avatar

Avatar
Give Back 5
Level 4
LordOfTheRings
Level 4

Likes

62 likes

Total Posts

126 posts

Correct Reply

22 solutions
Top badges earned
Give Back 5
Validate 10
Validate 1
Contributor
Shape 1
View profile

Avatar
Give Back 5
Level 4
LordOfTheRings
Level 4

Likes

62 likes

Total Posts

126 posts

Correct Reply

22 solutions
Top badges earned
Give Back 5
Validate 10
Validate 1
Contributor
Shape 1
View profile
LordOfTheRings
Level 4

02-11-2020

Hi Team,

 

On our client's website, visitors don't login much . Orders/Bookings are done using phone number or Email Id. We could not use these in CRS as this a PII data . Can anyone advise how do we use the CRM data in such scenarios for the targeting purpose.

 

Thank you.

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar
Contributor
Level 7
Eric_Vidana
Level 7

Likes

157 likes

Total Posts

151 posts

Correct Reply

37 solutions
Top badges earned
Contributor
Shape 1
Give Back 5
Give Back 3
Give Back 25
View profile

Avatar
Contributor
Level 7
Eric_Vidana
Level 7

Likes

157 likes

Total Posts

151 posts

Correct Reply

37 solutions
Top badges earned
Contributor
Shape 1
Give Back 5
Give Back 3
Give Back 25
View profile
Eric_Vidana
Level 7

10-11-2020

Just a thought ... What do they use as the customer id going into Target? Best case scenario would be to surface some sort of customer id in the client side (from server) once phone number or email is known and store that as a cookie or local storage (if only using one subdomain). Then you could use that cookie value as the mbox3rdpartyid. If not, then you would have to collect the out of the box TNT id that gets generated on the Target end and comes back in the mbox cookie. With either approach, you could update the Target profile server side with the values that are non PII. 

 

https://developers.adobetarget.com/api/#updating-profiles

Answers (0)