Use CRM ID in Target XT audience

[m_alcantara]

Use Case: Create an XT activity for specific CRM IDs

In Launch: There's an existing Target Load and Fire rule. In that rule, there's an Add Params to Page Load Request action.

Name: mbox3rdpartyid

Value: (a variable that contains the CRM ID value, from a data element)

I believe this part works, it's how to pull this in Target that I need help with.

In Target>Profile Scripts, I made a profile script called id_mbox3rdpartyid with this code: return profile.get('mbox3rdpartyid');

Then in Audience Library, I made an audience called IDaudience, set up as this: Visitor Profile: user.id_mbox3rdpartyid equals (case sensitive) 0000000000

(The id I used is the real ID and not zeroes.)

I created the activity and set the audience to IDaudience. The experience is not being shown. This is set up on a password protected site. I made sure the user has the ID I entered in the audience.

I also tried making a second Audience set up as: Custom: mbox3rdpartyid Equals (case insensitive) 0000000000. This doesn't work either.

Please assist.

[Gokul_Agiwal]

Hi @m_alcantara It seems like the initial steps correct however there is little correction in profile script. 

Here I made a test example on Luma site. 

I've created a data element called CRM ID and provides constant value only for test. in your case I hope you are getting the CRM ID from data layer.

Map this data element to target request - Add Params to Page Load Request action. 

In Target>Profile Scripts, I made a profile script called thirdPartyid  where I'm returning the mbox3rdPartyId value as mbox param. as we're passing this as mbox parameter

Then in audience library made an audience called test ID like below 

and then create the activity and assign the audience test ID and set the right traffic and setup m goals and setting 

so here I'm able to get the below experience only for the test ID audience and I can able to see the mbox3rdpartyId in network call which I passed in through data element. 

and here is the default version https://luma.enablementadobe.com/content/luma/us/en.html 

Hope this helps. 

Thanks.