I have Adobe Target configured with Scene7. When I set up an Activity with an image stored in the Image Offers, the URL of the image becomes as follows and it returns the "Unable to find image file." message.
Yes, that's accurate. I can't see the images in Scene7 after saving an AT activity.
The account credentials are correct, I can log in to Scene7 and Target also has a dialog confirming the integration/ setting is valid. The account was provisioned by Adobe specifically for use with Target.
Can you please explain how the integration with Scene7 is designed to work?
This is a great question I recall someone posting a strange process for obtaining the correct URL from Scene7 and then manually modifying/editing the code to use that "correct" URL. If anybody else can speak to this please do so. If you are able to obtain the actual URL from Scene 7 team and try with that one to test that woudl be my next recommendation. Additionally if you would like us to look into this via an official ticket you can open up a new ticket by emailing email@example.com or calling us at 1 (800) 497-0335
Usually the integration between Target and Scene7 is not done by the client unless you have both the setup details (contracts), this is done only to allow you to be able to use the image swap option in the Target portal. Once you upload an image to the Target portal that image is sent over to Scene7 in the back, which then generates the URLs you need/see. If this setup (integration) was done by Adobe, I would recommend you create a ticket with the support team.
Recommendation: do not try to reset the password for scene7 once you have the integration working.
Are you're saying the images you've uploaded to Target > Offers > images are not getting loaded into the corresponding Scene7 account? Have you verified the Scene7 credentials used in Target > setup > scene7 integration?