Some rule components not loading on slow Internet connections

[OscarMM]

Hi community,

I found some interesting in Adobe Launch.

These are the list of Rule Components loading using regular Internet connection:

These are the list of Rule Components loading using slow 3G Internet connection:

You can see there are several Rule Component not loading when speec connectop is slow? Why this happend? How can we fix it?

Thank you!

[AtulChavan]

Hi @OscarMM , seems strange to me. May be switching network and reloading same rule components did not attempt to load them again. Could be a method to optimize calls that are happening when connection is slow. On solution part if it is really the case I would advise to be on good network to avoid time out errors and such unexpected behavior.  

[ChetanyaJain]

@OscarMM did you try debugging? Here's a good way to troubleshoot - https://helpx.adobe.com/dtm/kb/troubleshooting---why-is-my-page-load-rule-firing-incorrectly--.html 

See if this helps you.

[stancu · Accepted solution]

In the advanced section from each rule component there is a timeout field. The default value is 2s. You can increase that value.

 

[ChetanyaJain]

Great point!

[OscarMM]

Confirmed, this fixes the issue. Thank you!

[OscarMM]

I have one extra question.

If we change the timeout value from 2s to 5s, is there any side impact? May be site performance rate? Why 2s is default one?

[stancu]

The timeout means that the engine will move to the following action in the rule if a specific action takes more than the timeout limit to return a response. Therefore, if a particular action takes longer to complete, there is an increased risk that the user leaves the page before the rule is completely processed.

The default value was arbitrarily chosen by my team when we implemented the feature.