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SOLVED

HTML Article Packager

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Level 2

Hi, I am having problems getting the article packager to create an article. I am only at the demo stage at the moment but when I drag the bluearticle01 folder over the app icon, nothing happens. If I move it over the app icon in the dock, I get a message saying it is not a supported file. Any advice on what I am doing wrong? I know I can use the articles already created in the demo folder but do want to know it works. Screenshots below. Thanks.

Screen Shot 2015-06-25 at 11.18.58.png

Screen Shot 2015-06-25 at 11.19.10.png

1 Accepted Solution

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Correct answer by
Employee

This issue is being looked into. It is related to running the tool on OS X 10.9.x.

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6 Replies

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Level 6

Moved to Digital Publishing Solution forum.

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Employee

‌Which Mac OS version are you running? I have heard reports that the article packager doesn't work properly on earlier Mac OS versions.

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Level 2

I am on 10.9.4 at the moment. I will update to Yosemite tonight and report back to say if it solves the problem. Thanks for the advice.

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Employee Advisor

Try renaming the folder that you are working in. I would remove the "." in the folder name.

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Level 1

hi works fine on Yosemite 10.10.3 on my mac mini! Maybe delete HTML package then reinstall after you have upgraded to Yosemite (latest ver).

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Correct answer by
Employee

This issue is being looked into. It is related to running the tool on OS X 10.9.x.