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NMarroquin
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Re: Adobe Preflight crash on Android
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NMarroquin
- Adobe Experience Manager Mobile
Hi Leo, is this occurring with a specific article, or with any content in the app?

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Re: Missing accents in Android push notifications
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NMarroquin
- Adobe Experience Manager Mobile
I wanted to give you an update.Fixes for the accent issue and truncated messages are being pursued for our next release in January.The branded icon request is a bit more complex and needs some additional coordination, but I have put it in our list of feature requests.

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Re: Missing accents in Android push notifications
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NMarroquin
- Adobe Experience Manager Mobile
I have reported the issues to the engineering team to investigate but I do not have a timeline yet on a resolution.

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Re: Android push notifications cut short
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NMarroquin
- Adobe Experience Manager Mobile
Hi Eugene, I forwarded your post to the engineering team. I am not sure what is going on. I did see another forum poster mention this problem as well.Would you mind sharing the message you sent?

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Re: Windows Support for App Customization
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NMarroquin
- Adobe Experience Manager Mobile
Hi Bill, there are currently no plans to offer the same app customization tooling for Windows.

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Re: Missing accents in Android push notifications
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NMarroquin
- Adobe Experience Manager Mobile
Thanks for bringing this up. I have shared your post with the engineering team to take a look to determine why this is not working correctly.

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Re: Export of Article files (AEM) in In Design CC 2017 are much more bigger than in CC 2015
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NMarroquin
- Adobe Experience Manager Mobile
That's strange. Have you experienced this with a number of different InDesign files, or just one? I did a quick test and I'm not seeing the problem – the article sizes from both CC 2015 and CC 2017 are the same.

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Re: Hyperlink to completely hidden articles
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NMarroquin
- Adobe Experience Manager Mobile
You are doing it correctly. You should be able to publish an article without adding it to any collection, then use the navTo as you suggested. Internally we call these "orphaned" articles.If the app is failing to download the article in this context there may be some failure with the publish process or in the viewer. I did a very quick test with these conditions in my preflight app and it worked. Could you try unpublishing and publishing the article?

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Re: iOS Version Number Issues (submitting an AEMM App)
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NMarroquin
- Adobe Experience Manager Mobile
Tommy, I just sent you mail on this, you can't input a number bigger than 99 for the first digit. We'll have to look into that.

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Re: iOS Version Number Issues (submitting an AEMM App)
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NMarroquin
- Adobe Experience Manager Mobile
Tommy, if I recall correctly, the app loader compares the internal version number between the current and new update. If the version is 230914, then you'll need an app update that has a version greater than that number. I'm checking this out and will follow up with you directly.

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Re: ios 10 update mailto: issue?
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NMarroquin
- Adobe Experience Manager Mobile
You should follow up on the Acrobat forums. This forum tracks Adobe Experience Mobile.

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Re: ios 10 update mailto: issue?
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NMarroquin
- Adobe Experience Manager Mobile
I see. Thanks for letting me know, I've passed details on to the team.

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Re: ios 10 update mailto: issue?
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NMarroquin
- Adobe Experience Manager Mobile
The team came back to me and said they could not reproduce the issue. If you private message me the exact scenario, including the mailto link you have created, that might help them in diagnosing the problem.

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NMarroquin
- Adobe Experience Manager Mobile
I do not have confirmation yet from the team.Regarding the performance of Acrobat on iOS 10, that is unrelated to the AEM Mobile product. I did some searching on the forums and there is a forum thread here where a support agent acknowledged the problem. You may want to follow up on that thread: Acrobat Reader won't open with iOS 10 on an iPad

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NMarroquin
- Adobe Experience Manager Mobile
Thank you for sharing this. This isn't something we've encountered yet. I passed your post to the dev team so they can take a look.

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Re: Sign In on Web Viewer
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NMarroquin
- Adobe Experience Manager Mobile
Is it possibly related to the network settings on your Mac? I see you are using VMWare Fusion on a Mac. Is that the same Mac that you are loading up the web viewer on in Safari? This is my best guess so far, as I haven't seen this with other customers.

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Re: Banner Resolution
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NMarroquin
- Adobe Experience Manager Mobile
Yes, the issue was resolved in the update last week. The team made more tweaks to their image fitting algorithm.

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Re: smooth-scrolling pages display incorrectly in AEM Preflight
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NMarroquin
- Adobe Experience Manager Mobile
When you export the document from InDesign make sure you check the "smooth scrolling" box in the export dialog. Here's a document that goes into some detail on smooth scrolling and dimensions (see section "Exporting article files"):Create AEM Mobiles articles in InDesign

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Re: Change in orientation behavior in Android apps
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NMarroquin
- Adobe Experience Manager Mobile
Hi Valdeci, there is a bug in the system which is being addressed in the next update to AEM Mobile. That update should go live next Tuesday.Here is another thread tracking another side effect of the bug: Android tablets displaying phone content

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Re: Android tablets displaying phone content
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NMarroquin
- Adobe Experience Manager Mobile
The change that was made is not adding dual-orientation capabilities to Android. That's another work stream and it's not currently on the near-term roadmap.

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Re: Smartphone Layout on Android Tablets
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NMarroquin
- Adobe Experience Manager Mobile
Hi Ninetta, thanks for posting. There's another post tracking similar behavior. I have shared your post with the Android dev team to see what might be occurring, they were also aware of the other post.

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Re: Android tablets displaying phone content
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NMarroquin
- Adobe Experience Manager Mobile
Bob and I have talked to the Android developers about this and they are taking a look to see what could be occurring. I see another post appeared on the forums as well this morning, I'm also forwarding that to the devs.

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Re: Java issue with AEM Mobile Sign In Tool
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NMarroquin
- Adobe Experience Manager Mobile
The last time I set up a workstation I installed this: Download Java for OS X 2015-001https://support.apple.com/kb/dl1572?locale=en_USThe java version on my system is 1.8.0_91.

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Re: Android tablets displaying phone content
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NMarroquin
- Adobe Experience Manager Mobile
That is odd. Is it possible that you haven't published the top level collections? Or, do you have two projects that are very similar? Perhaps in AEM preflight you are viewing one project, but you built your Android app against the other project?

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Re: Banner Resolution
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NMarroquin
- Adobe Experience Manager Mobile
With the help from your files I believe I've identified some additional changes to the web viewer to match the mobile device viewer behavior. Basically, there's differences in the fitting algorithms that take into account aspect ratio of the source image file, which could lead to the fuzzy resolution. I don't have an ETA yet, but am keeping an eye on the issue internally.

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Re: Android Content not showing - Works on iOS
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NMarroquin
- Adobe Experience Manager Mobile
I suspect that you when you built your iOS app you checked the box "Enable preflight", and when you built the Android app you did not check that box.If this is the case then the iOS app will display all unpublished content, and Android will only show Published content. If you have not published any content then nothing will show up in the app.Ironically, you may have built your iOS app incorrectly. If your intention was to build an app that showed published content then rebuild your iOS app.In t...

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Re: Banner Resolution
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NMarroquin
- Adobe Experience Manager Mobile
Hey Steve, I just got back from vacation and saw your post. I'm checking with the devs on what might be happening here.

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NMarroquin
- Adobe Experience Manager Mobile
You should not need to take any action after the fix is released, which will be next week.

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NMarroquin
- Adobe Experience Manager Mobile
Zac, there were some changes a couple releases ago to optimize the images being loaded in web viewer. Prior to the changes the viewer was pulling in very large images, which led to slow loading times. Another forum poster mentioned this last week and the team is working on a fix for the next release:Very low quality article images in Web Viewer

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Re: Why are the Web viewer and Device sign in boxes different?
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NMarroquin
- Adobe Experience Manager Mobile
Ah, I see. Thanks for the context. The differences between iOS and the other platforms was based on what I had said before, but your scenario obviously wasn't considered. I've shared details with the dev team on this.

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