Currently having an issue publishing content and collections. I'm getting an 'Update Failed' message along with Out of Date. Also, when I attempt to 'preview' the preview status bar goes through but then turns red.
Is there an update being pushed through?
Neil_Enns_-_Ado
Employee
Neil_Enns_-_Ado
Employee
03-08-2015
http://status.adobedps.com/ has the updated information. We are still in the process of deploying today's update. Hang in there, the updates are great!
Neil
brobeldesign
brobeldesign
03-08-2015
You guys having issues too? Hoping it all clears soon.
TommyDAQ-Bates
TommyDAQ-Bates
04-08-2015
Thanks Matt!
MatthewLaun
Employee
MatthewLaun
Employee
04-08-2015
Tommy,
Like I said to Jeffery, If you're still having any problems, please use the Support page at publish.adobe.com for contact information and reach out to our Technical Support Engineers. The most important information they'll need in most situations is your publication ID and the article ID. When you are looking at the details of the article, you'll find this in this format in the URL:
publication/<publicationId/article/<articleId>
for example:
publication/bbb526b4-40a5-410c-b103-043618ad935e/article/Blue04-DupArticleNameTest-Xzg7goHTL
Sincerely,
Matthew
MatthewLaun
Employee
MatthewLaun
Employee
04-08-2015
Jeffery,
Your later post from today at 8:15am on this post seems to suggest your problems are solved:
If you're still having any problems, please use the Support page at publish.adobe.com for contact information and reach out to our Technical Support Engineers. The most important information they'll need in most situations is your publication ID and the article ID. When you are looking at the details of the article, you'll find this in this format in the URL:
publication/<publicationId/article/<articleId>
for example:
publication/bbb526b4-40a5-410c-b103-043618ad935e/article/Blue04-DupArticleNameTest-Xzg7goHTL
mdalton
Employee
mdalton
Employee
04-08-2015
Thank you for letting us know that you are still experiencing problems. We'd like to help get them resolved, but likely need information on the publications and articles you are working with. That can be noted by copying the URL at the top of the Content Dashboard when these items are selected and open. It may be necessary to ask you some follow-up questions since these would appear to be specific to your accounts/content and not broadly impacting all users.
For privacy reasons it is best for us to exchange such details via a support ticket which you can initiate via e-mail or phone with the instructions at:
Adobe Digital Publishing Solution
Note that I have already contacted the support team and made them aware of your reports on this thread. I have asked them to expedite getting these details to our internal team for investigation.
Michelle Dalton
Sr. Engineering Manager - Digital Publishing Services
jzhang2016
jzhang2016
04-08-2015
I have created a new post on this issue as this one is labeled as answered.
Jeff
jzhang2016
jzhang2016
04-08-2015
I have the opposite issue; I can update my layout in all ways, but I cant upload any new or updated content.
Jeff
TommyDAQ-Bates
TommyDAQ-Bates
04-08-2015
I'm still experiencing problems as well. Article Images will not update, though I've been able to update the article contents file.
jzhang2016
jzhang2016
04-08-2015
I still cannot upload/update my content to the 2015 Web Portal. I am getting this error no matter what article I try to upload.
The content was not published.
Publish failed. Please try again later. [pubs-3000]
Select publish to try again.
Jeff
Neil_Enns_-_Ado
Employee
Neil_Enns_-_Ado
Employee
03-08-2015
It's deployed. Woot!
Neil
brobeldesign
brobeldesign
03-08-2015
Sounds good Neil! Let us know the story...
brobeldesign
brobeldesign
03-08-2015
Got it...thanks all!
TommyDAQ-Bates
TommyDAQ-Bates
03-08-2015
They finally just sent out an update saying the DPS Production Environment is failing, Next update at 12:00 PDT = 33 minutes from now.
brobeldesign
brobeldesign
03-08-2015
Same exact thing here...
jzhang2016
jzhang2016
03-08-2015
I have been having these issues for the last hour or so. For a while, I could even see content in the Web UI to publish or preview, though now its there. I still cant upload new content without "update failed" Error.
TommyDAQ-Bates
TommyDAQ-Bates
03-08-2015
Usually, when they run late with an update, they're pretty good about sending a post, but haven't gotten one. Hmm...
brobeldesign
brobeldesign
03-08-2015
AHHH, hoping that's the issue. Will check in a bit.
BobLevine
BobLevine
03-08-2015
An update was scheduled today from 9:30 to 11:00AM PT.