Anybody else having problems publishing and previewing...?

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brobeldesign

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brobeldesign

brobeldesign

03-08-2015

Currently having an issue publishing content and collections. I'm getting an 'Update Failed' message along with Out of Date. Also, when I attempt to 'preview' the preview status bar goes through but then turns red.

Is there an update being pushed through?

Accepted Solutions (1)

Accepted Solutions (1)

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Neil_Enns_-_Ado

Employee

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Neil_Enns_-_Ado

Employee

Neil_Enns_-_Ado
Employee

03-08-2015

http://status.adobedps.com/ has the updated information. We are still in the process of deploying today's update. Hang in there, the updates are great!

Neil

Answers (18)

Answers (18)

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brobeldesign

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brobeldesign

brobeldesign

03-08-2015

You guys having issues too? Hoping it all clears soon.

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TommyDAQ-Bates

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TommyDAQ-Bates

TommyDAQ-Bates

04-08-2015

Thanks Matt!

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MatthewLaun

Employee

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MatthewLaun

Employee

MatthewLaun
Employee

04-08-2015

Tommy,

Like I said to Jeffery, If you're still having any problems, please use the Support page at publish.adobe.com for contact information and reach out to our Technical Support Engineers. The most important information they'll need in most situations is your publication ID and the article ID. When you are looking at the details of the article, you'll find this in this format in the URL:

publication/<publicationId/article/<articleId>

for example:

publication/bbb526b4-40a5-410c-b103-043618ad935e/article/Blue04-DupArticleNameTest-Xzg7goHTL

Sincerely,

Matthew

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MatthewLaun

Employee

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MatthewLaun

Employee

MatthewLaun
Employee

04-08-2015

Jeffery,

Your later post from today at 8:15am on this post seems to suggest your problems are solved:

Upload/Update Content Failure

If you're still having any problems, please use the Support page at publish.adobe.com for contact information and reach out to our Technical Support Engineers. The most important information they'll need in most situations is your publication ID and the article ID. When you are looking at the details of the article, you'll find this in this format in the URL:

publication/<publicationId/article/<articleId>

for example:

publication/bbb526b4-40a5-410c-b103-043618ad935e/article/Blue04-DupArticleNameTest-Xzg7goHTL

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mdalton

Employee

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mdalton

Employee

mdalton
Employee

04-08-2015

Thank you for letting us know that you are still experiencing problems.  We'd like to help get them resolved, but likely need information on the publications and articles you are working with.  That can be noted by copying the URL at the top of the Content Dashboard when these items are selected and open.  It may be necessary to ask you some follow-up questions since these would appear to be specific to your accounts/content and not broadly impacting all users.

For privacy reasons it is best for us to exchange such details via a support ticket which you can initiate via e-mail or phone with the instructions at:

Adobe Digital Publishing Solution

Note that I have already contacted the support team and made them aware of your reports on this thread.  I have asked them to expedite getting these details to our internal team for investigation.

Michelle Dalton

Sr. Engineering Manager - Digital Publishing Services

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jzhang2016

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jzhang2016

jzhang2016

04-08-2015

I have created a new post on this issue as this one is labeled as answered.

Jeff

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jzhang2016

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jzhang2016

jzhang2016

04-08-2015

I have the opposite issue; I can update my layout in all ways, but I cant upload any new or updated content.

Jeff

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TommyDAQ-Bates

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TommyDAQ-Bates

TommyDAQ-Bates

04-08-2015

I'm still experiencing problems as well. Article Images will not update, though I've been able to update the article contents file.

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jzhang2016

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jzhang2016

jzhang2016

04-08-2015

I still cannot upload/update my content to the 2015 Web Portal. I am getting this error no matter what article I try to upload.

Publish Failure

The content was not published.

Publish failed. Please try again later. [pubs-3000]

Select publish to try again.

Jeff

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Neil_Enns_-_Ado

Employee

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Neil_Enns_-_Ado

Employee

Neil_Enns_-_Ado
Employee

03-08-2015

It's deployed. Woot!

Neil

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brobeldesign

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brobeldesign

brobeldesign

03-08-2015

Sounds good Neil! Let us know the story...

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brobeldesign

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brobeldesign

brobeldesign

03-08-2015

Got it...thanks all!

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TommyDAQ-Bates

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TommyDAQ-Bates

TommyDAQ-Bates

03-08-2015

They finally just sent out an update saying the DPS Production Environment is failing, Next update at 12:00 PDT  = 33 minutes from now.

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brobeldesign

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brobeldesign

brobeldesign

03-08-2015

Same exact thing here...

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jzhang2016

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jzhang2016

jzhang2016

03-08-2015

I have been having these issues for the last hour or so. For a while, I could even see content in the Web UI to publish or preview, though now its there. I still cant upload new content without "update failed" Error.

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TommyDAQ-Bates

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TommyDAQ-Bates

TommyDAQ-Bates

03-08-2015

Usually, when they run late with an update, they're pretty good about sending a post, but haven't gotten one. Hmm...

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brobeldesign

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brobeldesign

brobeldesign

03-08-2015

AHHH, hoping that's the issue. Will check in a bit.

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BobLevine

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BobLevine

BobLevine

03-08-2015

An update was scheduled today from 9:30 to 11:00AM PT.