since ‎11-08-2002
13 hours ago
MatthewLaun
Employee
Re: Translation Preview Package not being created
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MatthewLaun

Employee

MatthewLaun
- Adobe Experience Manager
Nigel,Check to see if there are any special characters such as colons, that are coming into play based on the package naming method. This may be based on .css content rather than user entered.Matthew

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Re: QueryBuilder Query help
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MatthewLaun

Employee

MatthewLaun
- Adobe Experience Manager
Karthick,Have you already referred to the Query Builder API ?

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Re: Corrupted PDF
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MatthewLaun

Employee

MatthewLaun
- Adobe Experience Manager Forms
Mariyadas,If the error is true, it can be extremely difficult to find problems in the PDF syntax and find them. If you can figure out that nature of what's wrong, we might be able to see what led to that. Can the PDF be opened in Acrobat? There are some fixup tools in Acrobat's Print Productions > Preflight tool that can sometimes restore consistency. Tell more about the life cycle of the PDF?Regards,Mattkew

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Re: Package installation error
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MatthewLaun

Employee

MatthewLaun
- Adobe Experience Manager
If packaging users, try adding this filter:exclude /home/users/.*/.tokensOtherwise, the .token may be from some other content (consult error log)Reference: https://helpx.adobe.com/experience-manager/kb/OakConstraint0027-error-when-migrating-users-and-groups-in-AEM.html

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Re: Analytics Testing
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MatthewLaun

Employee

MatthewLaun
- Adobe Experience Manager Mobile
Scott,Glad to hear it. If you have a moment, please mark this as answered. It helps the odds that others with the same issue will find the answer.Cheers!

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Re: Analytics Testing
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MatthewLaun

Employee

MatthewLaun
- Adobe Experience Manager Mobile
Scott,Using back office tools, I found you as an admin under the Master Account Padi Worldwide Corp. That account doesn't yet have it's analytics login company set in the Master Settings. Only when that is registered do we (the royal we 😉 get notified to associate the report suites created for your projects with an Analytics login company (which I see as "Padi Worldwide Corp"). If you register the login company in Master Settings, it will initiate processes so the report suites are visible in A...

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Re: Are apps created in AEMM 32 or 64 bit?
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MatthewLaun

Employee

MatthewLaun
- Adobe Experience Manager Mobile
Jose,Regarding apps built with the Digital Publishing Suite (DPS), "Any v32 app created after January 12, 2015 will have 64-bit support."- What’s new in the Digital Publishing Suite September 2015 release

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Re: iOS App Binary Rejected -- App failed to launch on iPad w/ iOS 9.2.1
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MatthewLaun

Employee

MatthewLaun
- Adobe Experience Manager Mobile
It is unfortunate that Apple has been incorrectly reporting iPV6 compatibility issues in their review process. This is not limited to AEM Mobile or Adobe apps. It includes natively built apps from various other developers also. See my post here for more details:Re: Apple Rejection - Content failed to load on an IPv6 WiFi Network

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Re: iOS App Binary Rejected -- App failed to launch on iPad w/ iOS 9.2.1
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MatthewLaun

Employee

MatthewLaun
- Adobe Experience Manager Mobile
Shawn,The problem you've demonstrated in the video link has nothing to do with the topic here about Apple's incorrect iPV6 rejection messages. I'm sure we can help you get your problem resolved. Please contact our support team using the information in the Support tab of the AEM Mobile on-demand portal. If you don't have access to that tab, ask one of your master admins for the account.Matthew

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Re: Apple Rejection - Content failed to load on an IPv6 WiFi Network
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MatthewLaun

Employee

MatthewLaun
- Adobe Experience Manager Mobile
There is good evidence that this type of failure is based on issues at the locations where Apple has employees reviewing the app submissions. Resubmission of the same app with no changes regularly results in approval. For examples:https://forums.xamarin.com/discussion/74257/app-store-rejected-wi-fi-connected-to-an-ipv6-networkI suggest you re-submit the app, or submit a ticket to the App Review Board using the link on this page:https://developer.apple.com/support/app-review/My guess is that the ...

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Re: Analytic Essential for App account credentials missing
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MatthewLaun

Employee

MatthewLaun
- Adobe Experience Manager Mobile
Florent,Check your personal messages in this forum for details about the access I've granted.Sincerely,Matthew

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Re: Anybody else having problems publishing and previewing...?
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MatthewLaun

Employee

MatthewLaun
- Adobe Experience Manager Mobile
Tommy,Like I said to Jeffery, If you're still having any problems, please use the Support page at publish.adobe.com for contact information and reach out to our Technical Support Engineers. The most important information they'll need in most situations is your publication ID and the article ID. When you are looking at the details of the article, you'll find this in this format in the URL:publication/for example:publication/bbb526b4-40a5-410c-b103-043618ad935e/article/Blue04-DupArticleNameTest-Xz...

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Re: Anybody else having problems publishing and previewing...?
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MatthewLaun

Employee

MatthewLaun
- Adobe Experience Manager Mobile
Jeffery,Your later post from today at 8:15am on this post seems to suggest your problems are solved:Upload/Update Content FailureIf you're still having any problems, please use the Support page at publish.adobe.com for contact information and reach out to our Technical Support Engineers. The most important information they'll need in most situations is your publication ID and the article ID. When you are looking at the details of the article, you'll find this in this format in the URL:publicatio...

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Re: Image Field won't recognize JPGs
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MatthewLaun

Employee

MatthewLaun
- Adobe LiveCycle
Double check the list of supported images. If the JPEG is CMYK (rare, but I just saw a case) that's not supported. You'll need to use RGB JPEG files. You can have this converted to CMYK later in the workflow.

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