Adobe Designer installation error1722

[Alex_Mouton]

Hi, please can someone get in touch with me - trying to install Adobe Designer and receiving error 1722.

[anai-ensemble]

Hi there,

This might be a pre-requisite error. I would check the Visual C++ version first.

You can check the full list of requirements here: https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/forms/using-comm...

[radzmar]

Try this fix from my blog. 

https://thelivecycle.blogspot.com/2016/09/diy-bugfix-5-error-1722-or-0x8002801c.html

[Alex_Mouton]

Hi Radzmar,

Thank you for sending the link. From my understanding, you are providing steps to uninstall Designer. This is a brand-new install on a new machine. When trying to install, it gives us Error 1722. 

Can you provide steps to fix that?

Thanks. 

[radzmar · Accepted solution]

The solution is propably the same. You need to register the missing DLL. 

[Pulkit_Jain_]

@Alex_Mouton 

With error 1722, the Designer installation is in an inconsistent state, so it's better to uninstall and then reinstall the software.

1. Make sure you have installed the 2010 VC runtime 32-bit latest update (Microsoft Visual C++ 2010 redistributable package x86), 2012 and 2013 VC runtimes (32-bit) 

1.  Open CMD in Administrator mode and run the following commands:

• C:\Windows\SysWOW64>regsvr32.exe " C:\Program Files (x86)\Adobe Experience Manager forms Workbench\Designer\FileSystemBrowser.dll"
• C:\Windows\SysWOW64>regsvr32.exe " C:\Program Files (x86)\Adobe Experience Manager forms Workbench\Designer\ImageFileBrowserIDL.dll"

1.  Uninstall Designer now.

Once uninstalled, you can reinstall the Designer software. 

If you still have issues, you can raise a support ticket and DM the ticket number. We can then get on a call to discuss them further.

[Alex_Mouton]

Thank you Pulkit. I appreciate your feedback.

Please advise how I would log a support ticket?

[Pulkit_Jain_]

@Alex_Mouton, you can log in to the "Adobe Admin Console" link: https://adminconsole.adobe.com/ and follow the steps specified in the document below to create support cases.

Please let me know if you see any challenges.https://experienceleague.adobe.com/en/docs/customer-one/using/home#submit-ticket

Did you follow the above-mentioned steps? Are you facing any issues still?

[smfletch]

Hi,

I tried all the solutions with registering DLLs and that did not solve the issue.

I have all the VC++ redistributables installed.

I did see an error that said icuuc40.dll was not found.

Luckily I had another windows 10 PC that Designer worked on.  I searched for  icuuc40.dll and found it in my Adobe Photoshop Elements 2018 install.

I installed Adobe Photoshop Elements 2018 on my new PC and was then able to install Designer 6.5.18.

Note that I also used Revo Uninstaller to remove the corrupted install of Designer before reinstalling Designer.

So looks like the PC needs to have icuuc40.dll.  Not sure which MS updates have that but Adobe Photoshop Elements 2018 fixed it for me.