How to re-process existing assets after adding a new smart crop - without losing original crop adjustments

[GeraintJo]

Hi,

we've uploaded over a 1000 assets with 7 smart crops set in the image profile.

We now want to add 3 more smart crops - and apply them to all existing images.

We can do this by running the 'dynamic media re-process assets' workflow.

BUT....

any adjustments to smart crop setting on any of those original images are LOST when we run that workflow.

Does anyone know how we can get the new smart crops available to existing assets WITHOUT losing any of the changes already made ?

Thanks

[Adilos-Cantuerk]

Hi @GeraintJo ,

this is strange. I just tried to replicate this behavior.
But maybe I did something different.
Can we compare the steps that you did to mine?

Step 1: I created a image profile - called it test.
Step 2: a added some smartcrops - 1:1 - 2:3 - 3:2 
Step 3: i attached this profile to a folder with some images. -I reprocessed the images so that they will contain the smartcrops from the setting.
Step 4: I changed the smart crops - so that i will be able to see if my next step will reset them.

Step 5: i added more smartcrops to the same profile. 16:9 - 1:12
Step 6: Reprocess the images

My previously edited smart crops stayed as i set them - the new smart crops are available.

[GeraintJo]

mmmm

that's what I did yes.

What workflow did you use ?

Maybe something different in our 'Dynamic Media  Reprocess assets' workflows ?

G

[Adilos-Cantuerk]

I just selected the assets and clicked the reprocess (full process) button from the action bar.

[GeraintJo]

OK - that looks like a custom task for you  - as we don't have that option.

It looks like a very different action bar.

Is that the app, or assets essentials ?

Does it start a w/flow - can you tell what the w/flow is ?

Thanks

[Adilos-Cantuerk]

This is not a custom task - it is OOTB functionality of Assets.
We are using AEMaaCS - maybe that is the difference?
https://experienceleague.adobe.com/en/docs/experience-manager-cloud-service/content/assets/manage/re...

[GeraintJo]

aghh - yes that will be it.

does anyone know what the equivalent is for full blown Assets ?

[Adilos-Cantuerk]

Could you please elaborate - what do you mean by "full blown Assets"?

[GeraintJo]

We're on Assets managed service  vn  6.5.19.0

[Adilos-Cantuerk]

I am sorry to say, that I do not know the details of Assets managed service.
In AEMaaCS we did not face these troubles. I recommend that you open up a ticket with the adobe support and wait what they come up with. This behavior is really not how it should work.
Maybe somebody else wants to comments in here?

[diksha_mishra]

@GeraintJo in AEM 6.5, it is Dynamic Media : Reprocess Assets. Can you please try using DAM Update Asset once? 

[GeraintJo]

@diksha_mishra 

DAM update asset does a full reset as it re-runs all the uplaod processing.

That definitely doesn't work

[kautuk_sahni]

@GeraintJo  Did you find the suggestions from users helpful? Please let us know if more information is required. Otherwise, please mark the answer as correct for posterity. If you have found out solution yourself, please share it with the community.

[GeraintJo · Accepted solution]

Hi,

just to bring this to a close.

Adobe acknowledged that this is a bug, and have already coded a fix that they are planning to go live both for Cloud and Managed Service Assets instances by end of May 2024.

Good news - once it's live !!