Hi community,
I'm experiencing an issue with automatic thumbnail generation in AEM as a Cloud Service (author-p123456-e12345678.adobeaemcloud.com).
Problem: When I upload images to /content/dam/folder/, thumbnails are not being generated automatically. I've noticed that:
- Images remain in "Processing" status for hours (or indefinitely)
- Thumbnails like cq5dam.thumbnail.48.48.png are not available
- When trying to access the thumbnail URL, I get a 404 error or the image doesn't exist
- The original image is available and can be downloaded
URLs I'm trying to access:
https://author-p124567-e123456789.adobeaemcloud.com/api/assets/folder/image.png/renditions/cq5dam.thumbnail.48.48.png
Questions:
- Is it normal for images to remain in "Processing" status for such a long time?
- Is there any configuration or workflow that I need to activate for thumbnails to be generated automatically upon asset upload?
- Is there a way to force thumbnail regeneration for assets that have already been uploaded?
- Could this be a permissions or workflow configuration issue in my AEM Cloud instance?
Additional information:
- I'm using the AEM Assets API to query assets
- I have access through OAuth with valid credentials
- I can list and access original assets without issues
- The issue occurs with all images (PNG, JPG)
Has anyone experienced this problem or know how to solve it?
I appreciate any guidance.
Thanks
