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AEM 6.1 dynamic media video: connect to time out issue

Level 5
Level 5

Try to setup dynamic media in AEM 6.1, following the link for the configuration.

After uploading the video, then drag and drop the video into the page under http://localhost:4502, but no video is displayed in the page, see the following message in the error.log: execute: error processing video [/content/dam/cgc/shared-content/dynamic-media/test-hernandez.mp4] : Connect to [,,] failed: connect timed out.

Here are the information in the error.log while uploading the video: On Premise processing step: execute
/content/dam/home/test/test-teachers-salary.mp4/jcr:content/renditions/original] On Premise processing step: execute
[JobHandler: /etc/workflow/instances/server0/2016-04-18/update_asset_1:/content/dam/home/test/test-teachers-salary.mp4/jcr:content/renditions/original] Started Ptiff Generation workflow:
[JobHandler: /etc/workflow/instances/server0/2016-04-18/update_asset_1:/content/dam/home/test/test-teachers-salary.mp4/jcr:content/renditions/original] Skipping asset with mime type: video/mp4
[JobHandler: /etc/workflow/instances/server0/2016-04-18/update_asset_1:/content/dam/home/test/test-teachers-salary.mp4/jcr:content/renditions/original] execute: mime type [video/mp4] of asset [/content/dam/home/test/test-teachers-salary.mp4] is not in list of accepted mime types [[image/eps, image/x-eps, application/postscript, application/eps, application/x-eps]], ignoring.
[JobHandler: /etc/workflow/instances/server0/2016-04-18/update_asset_1:/content/dam/home/test/test-teachers-salary.mp4/jcr:content/renditions/original] parseConfig: cannot parse, insufficient arguments in config [test].
[JobHandler: /etc/workflow/instances/server0/2016-04-18/update_asset_1:/content/dam/home/test/test-teachers-salary.mp4/jcr:content/renditions/original] Video Upload service token 

Any idea how to troubleshoot the issue?

Please help.


1 Reply

Please check for any connection issue between your servers and outside world i.e.

The firewall may be blocking it outbound

i.e. trace route and nslookup