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SOLVED

didn't receive forgot pasward mail

okada_misaki
Level 1
Level 1

Hi,

 

 I tried to log in to citecatalyst after about 2 years of leave but my password wasn't correct one.

I clicked "forgot password" but I didn't receive any mail. I check also in spam box but there are nothing rerlevent.

could someone help me to change password?

thank you.

Misaki    

1 Accepted Solution
taciac
Correct answer by
Level 9
Level 9

Hi Misaki,

We are not able to change the password for your account. However, an Administrator for you login company would be able to change the password. I recommend reaching out to your admin.

Thank you,

Tacia

View solution in original post

3 Replies
taciac
Correct answer by
Level 9
Level 9

Hi Misaki,

We are not able to change the password for your account. However, an Administrator for you login company would be able to change the password. I recommend reaching out to your admin.

Thank you,

Tacia

View solution in original post

taciac
Level 9
Level 9

Hi Misaki,

Were you able to access your account?

Thank you,

Tacia

okada_misaki
Level 1
Level 1

Hi Tacia,

 

thank you for your replies.

My admin could reset my password.

thank you for your help!

Misaki