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SOLVED

Updating payment information

Dana_PC
Level 1
Level 1

I got a notice that I needed to update my cloud payment information but for the life of me I can't figure out where to go and how to do it?  

Any thoughts?

Dana

1 Accepted Solution
Nikhil_Bisne
Correct answer by
Level 8
Level 8

There are multiple reasons why this could happen. I'd recommend having a specialist take a look it. Either post your query on our forums or Contact Support.

 

Thanks

Nikhil

View solution in original post

4 Replies
Rahsing
Level 8
Level 8

Hi Dana,

Apologies for the inconvenience.

Could you specify which solution you are referring to here?

Kind Regards

Rahul

Dana_PC
Level 1
Level 1

I went to manage your payments.  All the information was correct the account that I use has money in it.  I don't get it?  The first message appeared when I attempted to download an update that was informed was ready.

Nikhil_Bisne
Correct answer by
Level 8
Level 8

There are multiple reasons why this could happen. I'd recommend having a specialist take a look it. Either post your query on our forums or Contact Support.

 

Thanks

Nikhil

View solution in original post