Updating payment information

[Dana_PC]

I got a notice that I needed to update my cloud payment information but for the life of me I can't figure out where to go and how to do it?  

Any thoughts?

Dana

[Rahsing]

Hi Dana,

Apologies for the inconvenience.

Could you specify which solution you are referring to here?

Kind Regards

Rahul

[Nikhil_Bisne]

See if this doc helps : Manage your membership and payments | Creative Cloud .

Thanks

Nikhil

[Dana_PC]

I went to manage your payments.  All the information was correct the account that I use has money in it.  I don't get it?  The first message appeared when I attempted to download an update that was informed was ready.

[Nikhil_Bisne · Accepted solution]

There are multiple reasons why this could happen. I'd recommend having a specialist take a look it. Either post your query on our forums or Contact Support.

Thanks

Nikhil