Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

SOLVED

Recurring mails in Adobe Campaign

Avatar

Level 2

Hi all,

I wanted to set up an automatically recurring email campaign which is e.g. sent every day. Which steps do I have to take for this in Adobe Campaign? The documentation unfortunately is not very helpful here.

Thanks in advance and kind regards,
Klaus

1 Accepted Solution

Avatar

Correct answer by
Level 9

Hi Klaus,

Apologies for the delayed response. 

To set up recurring email on a daily basis in Campaign, the best practice is to:

1.       Create a targeting Workflow in a Campaign

The general principle is explained here: https://docs.campaign.adobe.com/doc/AC6.1/en/CMP_Marketing_campaigns_Setting_up_marketing_campaigns....

2.       Insert and configure a “Recurring Delivery” activity based on the email template to use

See: https://docs.campaign.adobe.com/doc/AC6.1/en/WKF_Repository_of_activities_Action_activities.html#Rec...

3.       Add a Scheduler with the correct frequency

See: https://docs.campaign.adobe.com/doc/AC6.1/en/WKF_Repository_of_activities_Order_activities.html#Sche...

Please be aware that Technical Campaign workflow drive these processes: they must be started and run without errors.

Let me know if you have any additional questions

Cheers,

Tacia

View solution in original post

6 Replies

Avatar

Level 9

Hi Klaus,

Thanks for reaching out. Which version of campaign are you on?

Best,

Tacia

Avatar

Level 2

Hi Tacia,

I'm working for a client (so not my own campaign account), but his version should be v6.1.
I've found this entry in the campaign documentation, which could not really help:
https://docs.campaign.adobe.com/doc/AC6.1/en/CMP_Marketing_campaigns_Setting_up_marketing_campaigns....

Thanks and kind regards,
Klaus

Avatar

Correct answer by
Level 9

Hi Klaus,

Apologies for the delayed response. 

To set up recurring email on a daily basis in Campaign, the best practice is to:

1.       Create a targeting Workflow in a Campaign

The general principle is explained here: https://docs.campaign.adobe.com/doc/AC6.1/en/CMP_Marketing_campaigns_Setting_up_marketing_campaigns....

2.       Insert and configure a “Recurring Delivery” activity based on the email template to use

See: https://docs.campaign.adobe.com/doc/AC6.1/en/WKF_Repository_of_activities_Action_activities.html#Rec...

3.       Add a Scheduler with the correct frequency

See: https://docs.campaign.adobe.com/doc/AC6.1/en/WKF_Repository_of_activities_Order_activities.html#Sche...

Please be aware that Technical Campaign workflow drive these processes: they must be started and run without errors.

Let me know if you have any additional questions

Cheers,

Tacia

Avatar

Level 2

Hi Tacia,

many thanks for your feedback! Yes, it seems to work now, the Scheduler was the missing part I guess.

Kind regards,
Klaus

Avatar

Level 2

Hi Tacia,

the recurring campaigns are working as suggested, thanks again! Now we face a different problem regarding the analysis of these recurring campaigns: You can only see the numbers for all dispatches together, not for a single dispatch (cf. attachment). Is there a solution either via the report center or via an extra workflow?

Many thanks and kind regards,
Klaus