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SOLVED

Unsubcribe tracking issue by content block

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Level 1

Hello.

I have done a Html code with the footer, and includes the unsubscribtion link, and it works fine. The problem is that the tracking of clicks on that link (type opt-out) is not tracking it. It´s the only one, the other links in that content appears. Could any have idea why?

Thanks 

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1 Accepted Solution

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Correct answer by
Level 1

Thanks for your answer,
the problem appears because that html code is in a content block with dynamic content that is not include first in the html, it is added in function of the country of the profile.
In the tracking appears if I click in all link except the unsubscribe one, that doesn´t appear optout, click or whatever.
I have already the link type to optout.

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3 Replies

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Community Advisor

@franciscomolinanateevo Add _type="optout to unsubscribe URL and it should recognize.

Thanks, Sathees

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Correct answer by
Level 1

Thanks for your answer,
the problem appears because that html code is in a content block with dynamic content that is not include first in the html, it is added in function of the country of the profile.
In the tracking appears if I click in all link except the unsubscribe one, that doesn´t appear optout, click or whatever.
I have already the link type to optout.