Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
BedrockMission!

Learn More

View all

Sign in to view all badges

Special Characters in From Name

Avatar

Avatar
Validate 1
Level 1
jchapman-CC-82
Level 1

Likes

0 likes

Total Posts

10 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
View profile

Avatar
Validate 1
Level 1
jchapman-CC-82
Level 1

Likes

0 likes

Total Posts

10 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
View profile
jchapman-CC-82
Level 1

04-02-2021

We are running in to an issue where special characters in the From Name (not email address) are being encoded when sent and cannot find a workaround to meet requirements.

 

For example, the From Name could be Product & Technology, however in email boxes it shows as Product & Technology. Is there a specific way to set the From Name to utilize a special characters without encoding them when sent? We would have assumed this is a text field the way it is in other platforms.

Accepted Solutions (1)

Accepted Solutions (1)

Avatar

Avatar
Validate 25
Level 4
mmbb110
Level 4

Likes

21 likes

Total Posts

316 posts

Correct Reply

19 solutions
Top badges earned
Validate 25
Applaud 25
Validate 10
Validate 1
Contributor
View profile

Avatar
Validate 25
Level 4
mmbb110
Level 4

Likes

21 likes

Total Posts

316 posts

Correct Reply

19 solutions
Top badges earned
Validate 25
Applaud 25
Validate 10
Validate 1
Contributor
View profile
mmbb110
Level 4

10-02-2021

@jchapman-CC-82 

 

what you can do is, after you have entered the from name and saved the message, click on use the legacy editor and remove the &amp from the from (name) field and save/confirm the changes.

the proofs delivered after this change should render the from name correctly.

 

let me know if this is helpful.

Answers (7)

Answers (7)

Avatar

Avatar
Validate 25
Level 4
mmbb110
Level 4

Likes

21 likes

Total Posts

316 posts

Correct Reply

19 solutions
Top badges earned
Validate 25
Applaud 25
Validate 10
Validate 1
Contributor
View profile

Avatar
Validate 25
Level 4
mmbb110
Level 4

Likes

21 likes

Total Posts

316 posts

Correct Reply

19 solutions
Top badges earned
Validate 25
Applaud 25
Validate 10
Validate 1
Contributor
View profile
mmbb110
Level 4

09-02-2021

@jchapman-CC-82 

 

The issue is with the email client, for example in Outlook the special characters are not rendering correctly but if you test the from name in Gmail it renders fine.

 

I tested and it works fine in Gmail.

Avatar

Avatar
Validate 25
Level 4
mmbb110
Level 4

Likes

21 likes

Total Posts

316 posts

Correct Reply

19 solutions
Top badges earned
Validate 25
Applaud 25
Validate 10
Validate 1
Contributor
View profile

Avatar
Validate 25
Level 4
mmbb110
Level 4

Likes

21 likes

Total Posts

316 posts

Correct Reply

19 solutions
Top badges earned
Validate 25
Applaud 25
Validate 10
Validate 1
Contributor
View profile
mmbb110
Level 4

06-02-2021

@jchapman-CC-82 

I am able to get the From name displayed correctly in my email.

 

steps:

from administration-Instance Settings-branding

edit the Brand configuration, type Product & Technology in the sender name, brand name and reply to fields.

sent an email using that brand.

 

I have attached the email received.

 

from_Untitled.png

 

Note: if you are copy pasting the from name, I would recommend typing it manually.

 

let me know if this helps.

 

Avatar

Avatar
Validate 25
Level 4
mmbb110
Level 4

Likes

21 likes

Total Posts

316 posts

Correct Reply

19 solutions
Top badges earned
Validate 25
Applaud 25
Validate 10
Validate 1
Contributor
View profile

Avatar
Validate 25
Level 4
mmbb110
Level 4

Likes

21 likes

Total Posts

316 posts

Correct Reply

19 solutions
Top badges earned
Validate 25
Applaud 25
Validate 10
Validate 1
Contributor
View profile
mmbb110
Level 4

10-02-2021

@jchapman-CC-82

Does it render incorrectly when you deploy live email vs proof?

Just curious to know if you have tried that.

Avatar

Avatar
Validate 1
Level 1
jchapman-CC-82
Level 1

Likes

0 likes

Total Posts

10 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
View profile

Avatar
Validate 1
Level 1
jchapman-CC-82
Level 1

Likes

0 likes

Total Posts

10 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
View profile
jchapman-CC-82
Level 1

09-02-2021

@mmbb110 - I could see that being the case, especially with the oddities of Microsoft Outlook. However, as noted above, it renders correctly if the special characters are entered on the Brand configuration and "Default Sender Name" is used on the email. The issue only occurs when a From Name is typed directly on to the delivery form itself. To me, that means there is different encoding being utilized in Brand Configuration than is being used in the From Name field on the delivery itself. 

 

Has anyone had any luck figuring out what the encoding difference is between the two to try to work around this issue?

Avatar

Avatar
Validate 1
Level 1
jchapman-CC-82
Level 1

Likes

0 likes

Total Posts

10 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
View profile

Avatar
Validate 1
Level 1
jchapman-CC-82
Level 1

Likes

0 likes

Total Posts

10 posts

Correct Reply

0 solutions
Top badges earned
Validate 1
View profile
jchapman-CC-82
Level 1

09-02-2021

@mmbb110 - Only partially.

You are correct, that it seems to come through just fine when it is set in the Brand Configuration. However, it's still not working when typed in to the "From: Name" field on the email delivery itself.

 

To test this, first I double checked the Brand Configuration to ensure the & was entered there:

Screen Shot 2021-02-09 at 06.34.23.png

Screen Shot 2021-02-09 at 06.34.31.png

 

Then I checked the delivery to ensure it was pulling all of the default information:

Screen Shot 2021-02-09 at 06.35.49.png

Screen Shot 2021-02-09 at 06.38.57.png

Screen Shot 2021-02-09 at 06.39.22.png

The email came through just fine:

Screen Shot 2021-02-09 at 06.41.32.png

 

Next, I went back in to the delivery and typed the name in the From: Name field instead of using the default:

Screen Shot 2021-02-09 at 06.42.01.png

 

This time, the & is not coming through correctly:

Screen Shot 2021-02-09 at 06.42.38.png

Avatar

Avatar
Validate 25
Level 4
mmbb110
Level 4

Likes

21 likes

Total Posts

316 posts

Correct Reply

19 solutions
Top badges earned
Validate 25
Applaud 25
Validate 10
Validate 1
Contributor
View profile

Avatar
Validate 25
Level 4
mmbb110
Level 4

Likes

21 likes

Total Posts

316 posts

Correct Reply

19 solutions
Top badges earned
Validate 25
Applaud 25
Validate 10
Validate 1
Contributor
View profile
mmbb110
Level 4

08-02-2021

@jchapman-CC-82  were you able to resolve the issue?

Avatar

Avatar
Give Back 5
Employee
ramon_bisswange
Employee

Likes

243 likes

Total Posts

353 posts

Correct Reply

182 solutions
Top badges earned
Give Back 5
Give Back 3
Give Back 25
Give Back 10
Give Back
View profile

Avatar
Give Back 5
Employee
ramon_bisswange
Employee

Likes

243 likes

Total Posts

353 posts

Correct Reply

182 solutions
Top badges earned
Give Back 5
Give Back 3
Give Back 25
Give Back 10
Give Back
View profile
ramon_bisswange
Employee

05-02-2021

Where do you set the From Name?

In the branding config or on the delivery itself?