We are running in to an issue where special characters in the From Name (not email address) are being encoded when sent and cannot find a workaround to meet requirements.
For example, the From Name could be Product & Technology, however in email boxes it shows as Product & Technology. Is there a specific way to set the From Name to utilize a special characters without encoding them when sent? We would have assumed this is a text field the way it is in other platforms.
@mmbb110 - I could see that being the case, especially with the oddities of Microsoft Outlook. However, as noted above, it renders correctly if the special characters are entered on the Brand configuration and "Default Sender Name" is used on the email. The issue only occurs when a From Name is typed directly on to the delivery form itself. To me, that means there is different encoding being utilized in Brand Configuration than is being used in the From Name field on the delivery itself.
Has anyone had any luck figuring out what the encoding difference is between the two to try to work around this issue?
You are correct, that it seems to come through just fine when it is set in the Brand Configuration. However, it's still not working when typed in to the "From: Name" field on the email delivery itself.
To test this, first I double checked the Brand Configuration to ensure the & was entered there:
Then I checked the delivery to ensure it was pulling all of the default information:
The email came through just fine:
Next, I went back in to the delivery and typed the name in the From: Name field instead of using the default: