Is there any documentation about the default behavior of a service subscription event setup? We are looking at an option to enrich the transactional email received by the end-user with profile data when they receive a subscribe or unsubscribe event. However, so far, that is not working and instead r...

Unfortunately, same exact result. Using the default sender name via Brand Config, it displays correctly. Using the From: Name field on the delivery itself, it does not.

@mmbb110 - I could see that being the case, especially with the oddities of Microsoft Outlook. However, as noted above, it renders correctly if the special characters are entered on the Brand configuration and "Default Sender Name" is used on the email. The issue only occurs when a From Name is type...

@mmbb110 - Only partially.You are correct, that it seems to come through just fine when it is set in the Brand Configuration. However, it's still not working when typed in to the "From: Name" field on the email delivery itself. To test this, first I double checked the Brand Configuration to ensure t...

We have attempted it in the Brand config and in the delivery both. In either case, it's the same outcome.

We are running in to an issue where special characters in the From Name (not email address) are being encoded when sent and cannot find a workaround to meet requirements. For example, the From Name could be Product & Technology, however in email boxes it shows as Product & Technology. Is there a...

I have been working on a new data import in to a custom table and each record needs to have an Org Unit assigned to it. I have followed the steps outlined by @florentlb on this post https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/move-subscription-profiles-into-geo-and-org-u...

@shelly-goel I am running in to the same issue you are. I did just try today to see if a delete works, which does not directly. But running a delete function through the workflow removed all the OOTB templates from the instance. Since I still have them in my lower environments, I have just removed t...

I just added screenshots to the post. I couldn't figure out how to add them when I posted the first time.

We are working on finishing our setup for Adobe Campaign Standard, but cannot figure out how to hide/remove all of the OOTB templates that come with the system by default since they are all locked. Without having edit access to these templates, we cannot change them, remove them, or hide them throug...