since ‎10-10-2015
‎16-02-2021
jchapman-CC-82
Level 1
Subscription Workflow Default Behavior
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jchapman-CC-82

jchapman-CC-82
- Adobe Campaign Standard
Is there any documentation about the default behavior of a service subscription event setup? We are looking at an option to enrich the transactional email received by the end-user with profile data when they receive a subscribe or unsubscribe event. However, so far, that is not working and instead returns an error of anything attempting to be pulled from context.profile.In attempting to set up our own workflow and/or event configuration, we cannot find anything that shows what the default behavi...

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Re: Special Characters in From Name
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jchapman-CC-82

jchapman-CC-82
- Adobe Campaign Standard
Unfortunately, same exact result. Using the default sender name via Brand Config, it displays correctly. Using the From: Name field on the delivery itself, it does not.

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Re: Special Characters in From Name
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jchapman-CC-82

jchapman-CC-82
- Adobe Campaign Standard
@mmbb110 - I could see that being the case, especially with the oddities of Microsoft Outlook. However, as noted above, it renders correctly if the special characters are entered on the Brand configuration and "Default Sender Name" is used on the email. The issue only occurs when a From Name is typed directly on to the delivery form itself. To me, that means there is different encoding being utilized in Brand Configuration than is being used in the From Name field on the delivery itself. Has any...

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Re: Special Characters in From Name
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jchapman-CC-82

jchapman-CC-82
- Adobe Campaign Standard
@mmbb110 - Only partially.You are correct, that it seems to come through just fine when it is set in the Brand Configuration. However, it's still not working when typed in to the "From: Name" field on the email delivery itself. To test this, first I double checked the Brand Configuration to ensure the & was entered there: Then I checked the delivery to ensure it was pulling all of the default information:The email came through just fine: Next, I went back in to the delivery and typed the name in...

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Re: Special Characters in From Name
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jchapman-CC-82

jchapman-CC-82
- Adobe Campaign Standard
We have attempted it in the Brand config and in the delivery both. In either case, it's the same outcome.

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Special Characters in From Name
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jchapman-CC-82

jchapman-CC-82
- Adobe Campaign Standard
We are running in to an issue where special characters in the From Name (not email address) are being encoded when sent and cannot find a workaround to meet requirements. For example, the From Name could be Product & Technology, however in email boxes it shows as Product & Technology. Is there a specific way to set the From Name to utilize a special characters without encoding them when sent? We would have assumed this is a text field the way it is in other platforms.

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Trouble Updating Organizational Unit During New Import Workflow
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jchapman-CC-82

jchapman-CC-82
- Adobe Campaign Standard
I have been working on a new data import in to a custom table and each record needs to have an Org Unit assigned to it. I have followed the steps outlined by @florentlb on this post https://experienceleaguecommunities.adobe.com/t5/adobe-campaign-standard/move-subscription-profiles-into-geo-and-org-unit/qaq-p/280003 and yet, still continue to run in to issues.Full flow (so far) I have an Org Unit set up of "ccHrComms" that I need to assign to the records coming in to this table:Org Unit Setup Dur...

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Re: Hide OOTB Content Templates
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jchapman-CC-82

jchapman-CC-82
- Adobe Campaign Standard
@shelly-goel I am running in to the same issue you are. I did just try today to see if a delete works, which does not directly. But running a delete function through the workflow removed all the OOTB templates from the instance. Since I still have them in my lower environments, I have just removed them completely from our Production instance.

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Re: Hide OOTB Content Templates
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jchapman-CC-82

jchapman-CC-82
- Adobe Campaign Standard
I just added screenshots to the post. I couldn't figure out how to add them when I posted the first time.

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Hide OOTB Content Templates
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jchapman-CC-82

jchapman-CC-82
- Adobe Campaign Standard
We are working on finishing our setup for Adobe Campaign Standard, but cannot figure out how to hide/remove all of the OOTB templates that come with the system by default since they are all locked. Without having edit access to these templates, we cannot change them, remove them, or hide them through an Org Unit and security. We were advised by our support team that we would need to write a workflow to force them in to an Org Unit and just make sure none of our users have access to that Org Unit...

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