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SOLVED

error

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Level 8

Hi Community,

 

looking for some quick help on an error that is received when testing proof for a DM.

 

its a simple send email where I have configured test profiles to test proof, however I am receiving the below error in the sending logs for the proof message.

 

context.rtEvent.ctx is undefined.

 

I thought rtevent was for transactional message, I have no idea why this error is showing up for simple email send .

 

can someone please help.

 

1 Accepted Solution

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Correct answer by
Employee Advisor

Can you review all personalizations if maybe someone did copy HTML code from a transactional mail into a "normal" mail?

 

Also check in subject, sender name, etc. personalization

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0 Replies

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Correct answer by
Employee Advisor

Can you review all personalizations if maybe someone did copy HTML code from a transactional mail into a "normal" mail?

 

Also check in subject, sender name, etc. personalization

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Level 8

Hi @ramon_bisswanger , yes, I did the check the html code including content blocks, there is no reference for context.rtEvent anywhere defined.

 

any further suggestions to search for in the code?

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Level 8

how can I find the content blocks used in the code, I am searching using contenteditable="true" is this right?

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Level 8

it was content block which was referencing data for event transactional message. after removing it, works fine now.