error

[mmbb110]

Hi Community,

looking for some quick help on an error that is received when testing proof for a DM.

its a simple send email where I have configured test profiles to test proof, however I am receiving the below error in the sending logs for the proof message.

context.rtEvent.ctx is undefined.

I thought rtevent was for transactional message, I have no idea why this error is showing up for simple email send .

can someone please help.

[ramon_bisswanger · Accepted solution]

Can you review all personalizations if maybe someone did copy HTML code from a transactional mail into a "normal" mail?

Also check in subject, sender name, etc. personalization

[mmbb110]

Hi @ramon_bisswanger , yes, I did the check the html code including content blocks, there is no reference for context.rtEvent anywhere defined.

any further suggestions to search for in the code?

[mmbb110]

how can I find the content blocks used in the code, I am searching using contenteditable="true" is this right?

[mmbb110]

it was content block which was referencing data for event transactional message. after removing it, works fine now.