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Automatic No Reply email

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Level 8

Hi all, 

 

We want to develop an automatic email that does the following:

 

When we send an email, if you give to reply, you send it to not-reply@...I know that it can be set up so that you get an email back that tells you not to respond.

 

Could someone please give me more clues?

 

Kind regards, 

Celia

 

 

1 Accepted Solution

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Correct answer by
Community Advisor

@ccg1706 "Reply-To Address" is part of the brand configuration. Adobe recommends having a valid email address to monitor any replies that you're receiving from the customers although you may use not-reply@, donotreply@ etc.

https://experienceleague.adobe.com/en/docs/campaign-standard/using/administrating/application-settin...

https://experienceleague.adobe.com/en/docs/deliverability-learn/deliverability-best-practice-guide/a...

Thanks, Sathees

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2 Replies

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Correct answer by
Community Advisor

@ccg1706 "Reply-To Address" is part of the brand configuration. Adobe recommends having a valid email address to monitor any replies that you're receiving from the customers although you may use not-reply@, donotreply@ etc.

https://experienceleague.adobe.com/en/docs/campaign-standard/using/administrating/application-settin...

https://experienceleague.adobe.com/en/docs/deliverability-learn/deliverability-best-practice-guide/a...

Thanks, Sathees

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Level 8

Thanks, @SatheeskannaK 

 

We made use of the brand configuration.

 

Regards, 

Celia