Alert frequency

[mmbb110]

Hi Community,

I have noticed that, if you enable a delivery alerting dashboard, the notifications meeting the criteria are sent appx every 10mins, can someone let me know if this frequency is customizable? 

[SatheeskannaK · Accepted solution]

Hi @mmbb110,

Frequency to send this alerts is specified on technical workflow (Delivery Alerting). I believe any updates to technical workflow including to update frequency you will have to open a support ticket and see if that's feasible.

Thanks, Sathees

[mmbb110]

I did check the technical workflow which is utilizing a Java script where the alert frequency is defined as less than 10mins. I have the ability to make edits to this but do you know what would be other cracks in the system due to this, I believe there should be none but want to be sure.

[SatheeskannaK]

This workflow is specific to delivery alerting and i don't think it will affect anything. All you will have to try with different alert frequency and make sure it sends alerts as expected for critical marketing deliveries.

[mmbb110]

Glad to know that, I will try accordingly.

[mmbb110]

I just noticed that this is possible via Administration > Application settings > Options menu.

You can change the frequency value.

[mmbb110]

Hi Community,

I was able to change the alert frequency via the admin- application settings - options.

editing the delivery alerting frequency to a different frequency and it worked fine.