Hello,
I need your help with a query please.
We have setup an abandoned basket live trigger for a client, and we`re having some issues when reconciling back in Adobe Campaign Standard.
When the event is triggered, despite it appearing in the Experience Cloud Triggers correctly, it`s still appearing in ACS triggers as my MID rather than the correct customer number and it doesn`t reconcile because of this.
I think the issue is something to do with the data source configuration, as it seems to be defaulting to Visitor ID rather than the Declared ID (customer id):
Could you please let me know what I`m doing wrong and how to correct this?
Thank you.
Regards,
Lucian
Solved! Go to Solution.
This configuration is sensitive to what is captured by the ECID Service setCustomerIDs function and your issue is most likely due to a missing link between the logged-in user on the site, ECID Service, Customer Attributes and ACS
So in order, you need to:
A few notes in ACS:
The transactional event must be of type Profile
Which then in turn means that the Profile with the customer id MUST exist in ACS prior the event is sent to ACS
What ACS does exactly is to
This is the reason you will always see MCID reconciliation in ACS if it fails to find the profile via the customer id.
Hope this helps,
Thanks
Denis
This configuration is sensitive to what is captured by the ECID Service setCustomerIDs function and your issue is most likely due to a missing link between the logged-in user on the site, ECID Service, Customer Attributes and ACS
So in order, you need to:
A few notes in ACS:
The transactional event must be of type Profile
Which then in turn means that the Profile with the customer id MUST exist in ACS prior the event is sent to ACS
What ACS does exactly is to
This is the reason you will always see MCID reconciliation in ACS if it fails to find the profile via the customer id.
Hope this helps,
Thanks
Denis
Hi Denis,
Hope you`re well.
Thank you very much for your speedy answer. Will implement the above and get back to you to confirm if it worked!
Appreciate your help.
Regards,
Lucian
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Hi Denis,
Thank you again for your help.
This seems to have fixed my issue.
Kind regards,
Lucian
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