Sending Email to Non-Openers.

[Kanwar92]

I was working on a workflow and have hard time figuring out how to build one. There are 2 parts:- 

1) I have sent the email to the targeted audience.

2) The next will be to send same email to the ones who did not open the first.

It is a promotional email not a Transactional or Triggered one.

I am really struggling in the 2nd part and would require your support. Also, do i have to create a different workflow or will that be the continuation of the first part. 

Any response is welcome

Thanks

[Manoj_Kumar_ · Accepted solution]

Hello @Kanwar92 ,

In the second part you can look at Recipient delivery code with the delivery Code of the Initial send to check a sent status and then you can check the tracking logs to check if they exists or not.

The Query will look like this:

recipient delivery logs   exists such as
  delivery/deliveryCode  equal to  YOUR_INITIAL_DELIVERY_CODE

  status equal to send
Recipient tracking logs does not exist

This will give you the list of users who never opened/clicked.

Let me know if that helps.

Thanks

[Kanwar92]

Hi @Manoj_Kumar_.

Thank you so much for replying.

I did not set up Delivery Code initially but is there a way i can built the query in the current workflow and how do i join. For sending i can use wait time, and put the template again. Is that the correct approach?

Thank you again for the help

[Sukrity_Wadhwa]

Hi @Manoj_Kumar_, Can you please help @Kanwar92 further with his query? Thanks.

[Manoj_Kumar_]

Hello @Kanwar92. Instead of checking for Delivery code you can check for Label, delivery ID and other unique values you have in your delivery.

[Manoj_Kumar_]

and no need to add this logic to your existing workflow. You can create another workflow in the same campaign and apply this logic