Top KCS Articles for May 2025, Curated For Your Campaign Troubleshooting Pleasure!

[#1]

Dear Adobe Campaign Community,

Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign.

That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for May 2025, designed to help you resolve common challenges swiftly and effectively.

Our Top KCS Articles are your shortcut to:

• Quickly identifying and resolving recurring issues.
• Accessing expert insights and best practices for Adobe Campaign.
• Streamlining your troubleshooting process for maximum productivity.
• Empowering yourself with the knowledge to tackle any campaign-related problem head-on.

Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?

Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign.

Start supercharging your problem-solving skills today by exploring our Top KCS Articles! 

Take a look:

1. Campaign Classic v7: How to install Campaign Optimization package? – Learn how to install Campaign Optimization package in Campaign Classic v7.
2. Campaign Classic v7: Last access date for Adobe Campaign – Learn how to find the last access date for Adobe Campaign Classic.
3. Need help with SDK 5.0 implementation – Learn why the registration call isn’t reaching the Auto Configuration Server (ACS) instance after the Software Development Kit (SDK 5.0) integration.
4. Registry error after installing new client console – Learn how to solve the issue where an error occurs related to the registry key after installing a new client console.
5. Sharing access to existing Adobe SFTP folders with another user – Learn about how to share access to existing Adobe SFTP folders with another user.
6. Users continue to receive workflow supervisor emails after being assigned new roles – Learn how to solve the issue when users still receive workflow supervisor emails after getting removed from the security zone or deleted from the admin console.
7. API Network Error IOB-090007 in Adobe Campaign Classic – Learn how to solve the issue when persistent network errors occur during workflow executions involving external API calls that can disrupt operations in Adobe Campaign Classic v7.
8. Adobe Campaign Classic: Invalid signature in a test sends email – Learn how to solve the issue when a test send email operation in Adobe Campaign Classic returns an invalid signature error, preventing emails from being sent successfully.
9. Email delivery issues caused by custom variables and analytics account changes in Adobe Campaign – Learn how to solve the issue when email deliveries in Adobe Campaign Managed Cloud fail due to issues with custom variables or changes in the analytics external account.
10. Troubleshooting login errors in Adobe Campaign v8 Client Console – Learn how to solve the issue when login errors occur in the v8 Client Console due to local cache issues.

Happy Troubleshooting!

[#2]

Thanks for sharing this roundup. Its super helpful to have all these common issues and its solutions in one place! The article on SFTP access is particularly relevant to me coz we’ve faced an issue recently. Appreciate the effort in putting this together - definitely a time-saver!

[#3]

Hi @Sreeji_Lal! Thank you very much!!

We're glad they helped you out!