Top KCS Articles for June 2025, Curated For Your Campaign Troubleshooting Pleasure!

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Dear Adobe Campaign Community,

Your time is precious, and we understand the importance of efficiency when it comes to troubleshooting issues with Adobe Campaign.

That's why we're excited to again bring you our carefully curated collection of Top KCS (Knowledge-Base) Articles for June 2025, designed to help you resolve common challenges swiftly and effectively.

Our Top KCS Articles are your shortcut to:

• Quickly identifying and resolving recurring issues.
• Accessing expert insights and best practices for Adobe Campaign.
• Streamlining your troubleshooting process for maximum productivity.
• Empowering yourself with the knowledge to tackle any campaign-related problem head-on.

Why spend hours searching for solutions, when our Top KCS Articles have already done the heavy lifting for you?

Let us help you save time so you can focus on what truly matters – creating exceptional campaigns with Adobe Campaign.

Start supercharging your problem-solving skills today by exploring our Top KCS Articles! 

Take a look:

1. Campaign Classic v7: Function unescapexmlvalue missing after database upgrade – Learn about the solution to the issue when the UnEscapeXmlvalue() function is missing after the database upgrade, causing workflows to throw errors. 
2. Managing quarantine rules for external/internal email addresses in Adobe Campaign Standard – Learn about the solution to the issue when external/internal email addresses are added to the quarantine table, blocking vital communications. 
3. Resolving Snowflake Data Loading issues after password change in Adobe Campaign Classic – Learn about the solution to the issue when updating the password in External Accounts for a Snowflake connection in Adobe Campaign Classic, new Data Loading activities fail due to incorrect username/password errors.
4. Drop in open rates for email deliveries in Adobe Campaign Classic – Learn about the solution to the issue when open rates for email deliveries drop despite no changes being made to workflows or content. 
5. Unable to log in to Adobe Campaign Managed Cloud – Learn about the solution to the issue when logging into Adobe Campaign Managed Cloud results in an error message stating Unknown Authentication Mode: Negotiate. 
6. Email seed shows as sent but not received in inbox – Learn about the solution to the issue when emails sent through Adobe Campaign appear as sent in the delivery logs, but aren’t received in the recipient’s inbox promptly.
7. Delivery statistics filter not working due to 10,000 record limit in Adobe Campaign Standard Dynamic... – Learn about the workaround to the issue when the delivery statistics contains filter doesn’t return the full results when specific keywords are applied.

Happy Troubleshooting!